“With Comcate’s help, our customer request tracking has been improved and made efficient, effective, and delightful to our citizens.”

“While Comcate provides software to a lot of agencies, it is still an intimate relationship. The team is very friendly, down to earth, and humble. No one likes to be pushed into a deal and Comcate is very customer-centric.”

"Our staff can now read and produce detailed documents, such as case details, from their laptops. As they follow along with the case, we can add notes. Time expended on the case is recorded electronically. We are saving more money on paper and copy production than we put into setting …

“We received direction from our Village Board to look into a better way to track resident concerns and complaints, as well as general contact that we have with our residents, just so we’re all on the same page for communication’s sake."

“Comcate’s CRM is crucial to our achieving a 360 degree view of our citizens, allowing us to better serve their needs. It has made us more efficient while improving our customer service.”