Comcate

"Most importantly, Cape Coral worked with Comcate to create a user-friendly portal through which citizens can submit public records requests. Requests submitted through the public portal are automatically routed to the proper staff person without any initial work on the agency’s part. This has reduced the number of requests that agency staff have to manually log from phone and email by 30% , estimates Craig and saves the agency time and money . Finally, Craig is excited to see the utilization of Comcate growing throughout the agency and sees tremendous potential in the partnership between his agency and the company."

“Comcate’s eFeedback Manager has provided us with a systematic and effective way to respond to customer requests and to coordinate our response among our staff. It made an immediate impact on our ability to manage our staff workload and to improve our communication and timeliness with our customers. Every day we seem to think of another new way we can use the software to help us improve our work and customer service.”

"Our staff can now read and produce detailed documents, such as case details, from their laptops. As they follow along with the case, we can add notes. Time expended on the case is recorded electronically. We are saving more money on paper and copy production than we put into setting up this program.”