Comcate

“Where we used to have families and seniors who maintained their properties, now we are seeing more investor properties and less individual homeownership, especially in our older, target neighborhoods, and are starting to struggle with some landlord issues that we hadn’t seen in the past.”

“With a couple of mouse clicks we can pull up historical data on properties, complainants, violators, etc. and access that information in the field– including the photographs and documents sent. We use to have time tracking sheets in each paper file, now the time is tracked in Comcate, which is more accurate and searchable for reports.”

"The implementation process went great and was one of the easier implementations we’ve ever done. It's so easy that even a city manager can do it. Comcate’s solution provides prompts for messaging and helps alert team members that they have a case that needs to be responded to. Local government is a service industry, charged with being responsive to customers. Having an effective 311 CRM solution is a top tier priority. Arvada is absolutely thrilled with the new solution."