“Comcate had just what we needed, and the cost was very reasonable. Now we’re looking at more of their solutions.”

“Comcate’s team understands what it takes to make the implementation of a new program a success in a public agency.”

“Comcate’s CRM is crucial to our achieving a 360 degree view of our citizens, allowing us to better serve their needs. It has made us more efficient while improving our customer service.”

“We’ve been very happy with the quality of service and professionalism Comcate demonstrated."

"Most importantly, Cape Coral worked with Comcate to create a user-friendly portal through which citizens can submit public records requests. Requests submitted through the public portal are automatically routed to the proper staff person without any initial work on the agency’s part. This has reduced the number of requests that …

“With a couple of mouse clicks we can pull up historical data on properties, complainants, violators, etc. and access that information in the field– including the photographs and documents sent. We use to have time tracking sheets in each paper file, now the time is tracked in Comcate, which is …

“Comcate has been very responsive to our requests. This is probably the LARGEST factor in OUR satisfaction. We have a good working relationship with them and we are regularly revising and updating the software. They have recognized that the updates we have requested could and probably will be wanted by …

"Instead of emails flying around, with Excel spreadsheets and multiple databases with confusing versions, everyone can see all of the information, at any time in one place. Case Tagging helps us all be more efficient and collaborative in our processes. Our staff uses case tags every day to keep us …

"The hard files were messy and taking up a lot of space."

“Comcate eFM software is being used in every department in the City of Henderson. It has greatly improved our efficiency and communications related to providing excellent customer service. The system allows us to match up programs and resources with customers’ needs and interests and send information to them through the …

"Comcate designed the program with our specific needs in mind and the system has delivered as promised and more."

"Inspectors have become more efficient since they now have the ability to access all the project information, and history of the property in the field from an iPad."

"Our staff can now read and produce detailed documents, such as case details, from their laptops. As they follow along with the case, we can add notes. Time expended on the case is recorded electronically. We are saving more money on paper and copy production than we put into setting …

"Comcate demonstrates the importance and effectiveness of performance-based government. It allows for timely and accurate information sharing; rapid deployment of resources; effective tactics and strategies and relentless follow-up. As a result there are better outputs and better outcomes for Salisbury’s citizens.”

“Last year we handled over 3,100 Code Enforcement cases. We estimate savings on average 30 minutes per case, which equates to 1,500 hours or almost the equivalent of one officer.”