29 Comcate Testimonials

“Comcate’s eFeedback Manager has provided us with a systematic and effective way to respond to customer requests and to coordinate our response among our staff. It made an immediate impact on our ability to manage our staff workload and to improve our communication and timeliness with our customers. Every day we seem to think of another new way we can use the software to help us improve our work and customer service.”

"The hard files were messy and taking up a lot of space."

“Comcate’s customer service is just incredible. Our implementation guy was full of personality and gave us a lot of attention.”

“We’ve been very happy with the quality of service and professionalism Comcate demonstrated."

"Most importantly, Cape Coral worked with Comcate to create a user-friendly portal through which citizens can submit public records requests. Requests submitted through the public portal are automatically routed to the proper staff person without any initial work on the agency’s part. This has reduced the number of requests that agency staff have to manually log from phone and email by 30% , estimates Craig and saves the agency time and money . Finally, Craig is excited to see the utilization of Comcate growing throughout the agency and sees tremendous potential in the partnership between his agency and the company."

“With a couple of mouse clicks we can pull up historical data on properties, complainants, violators, etc. and access that information in the field– including the photographs and documents sent. We use to have time tracking sheets in each paper file, now the time is tracked in Comcate, which is more accurate and searchable for reports.”

“Comcate has been very responsive to our requests. This is probably the LARGEST factor in OUR satisfaction. We have a good working relationship with them and we are regularly revising and updating the software. They have recognized that the updates we have requested could and probably will be wanted by other clients.Their customer service is excellent.”

"Instead of emails flying around, with Excel spreadsheets and multiple databases with confusing versions, everyone can see all of the information, at any time in one place. Case Tagging helps us all be more efficient and collaborative in our processes. Our staff uses case tags every day to keep us organized and operate effectively. Case Tagging is hugely important. Hugely.”

“Comcate eFM software is being used in every department in the City of Henderson. It has greatly improved our efficiency and communications related to providing excellent customer service. The system allows us to match up programs and resources with customers’ needs and interests and send information to them through the CRM. When our citizens access “Contact Henderson”, powered by Comcate eFM, they are tapping into a quality service partnership.”

"Comcate designed the program with our specific needs in mind and the system has delivered as promised and more."

"Inspectors have become more efficient since they now have the ability to access all the project information, and history of the property in the field from an iPad."

"Our staff can now read and produce detailed documents, such as case details, from their laptops. As they follow along with the case, we can add notes. Time expended on the case is recorded electronically. We are saving more money on paper and copy production than we put into setting up this program.”

"Comcate demonstrates the importance and effectiveness of performance-based government. It allows for timely and accurate information sharing; rapid deployment of resources; effective tactics and strategies and relentless follow-up. As a result there are better outputs and better outcomes for Salisbury’s citizens.”

“Last year we handled over 3,100 Code Enforcement cases. We estimate savings on average 30 minutes per case, which equates to 1,500 hours or almost the equivalent of one officer.”

“Comcate’s team understands what it takes to make the implementation of a new program a success in a public agency.”