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36 Cognigy Case Studies

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  • Lippert cuts customer support costs by 80% with Cognigy

  • E.ON achieves 85% meter reading completion with Cognigy on WhatsApp

  • Openreach cuts missed appointments by 35% with Cognigy

  • Essent saves €2 million annually with Cognigy AI

  • Lufthansa manages customers during the biggest crisis in aviation history with future-facing technology

    Nick Allgaier Product Manager

  • Banco do Brasil equips 12,000 relationship managers with Cognigy Copilot

  • 99.5% faster response times at Mobily’s contact centers

    Mubarak Alharbi Digital Experience , General Manager

  • Lidl Stiftung reduces store travel with Cognigy-powered LIVA

  • Toyota achieves 98% user satisfaction with Cognigy

  • Frontier Airlines boosts NPS and handles 800K monthly conversations with Cognigy

  • “I want to talk to a bot” – or how CRMG disrupted its industry with Cognigy.AI

    DAVID MORGAN Chief Executive Officer and Chief Information Officer

  • BICS delivers real-time Chinese-English support with Cognigy across 6.8 billion messages

  • Duisburg-IT deploys 6 AI agents in year one with Cognigy

  • Janio Asia deploys a customer-facing Conversational AI in three weeks

  • Aegea handles 1.1M WhatsApp conversations a month with Cognigy

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