“The selection process took longer than the implementation process. We were up and running with Clicktools in two weeks.”
"The unique feature that makes Clicktools our product of choice is it's seamless integration with Salesforce."
Qualtrics is the technology platform that organizations use to listen, understand, and take action on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments and entire organizations to manage the four core experiences of business—customer, employee, product and brand—on one platform. Over 10,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture and build iconic brands. To learn more, please visit www.qualtrics.com.
Client Heartbeat is a simple customer feedback tool for accounting firms, that surveys customers, measures satisfaction and identifies those that are 'at risk'. The tool works by sending personalized email surveys to customers (and getting industry high response rates of over 60%). Unlike generic survey tools, Client Heartbeat tracks changes in customer satisfaction in combination with industry data, to give intelligence behind the results. With inbuilt benchmarking features, Client Heartbeat compares satisfaction levels and performance against other companies of similar size and industry.
250,000+ customers use SmartSurvey to collect and analyse data in an instant. The software enables organisations of any size to connect with the world around them and gather the opinions of the people that matter most, to answer questions, solve problems and come up with the next game changing idea. With powerful functionality, UK data storage, full GDPR compliance, advanced security features and accreditation's, SmartSurvey are trusted partners for global brands, public sector departments, local and central government. They are agile, innovative and constantly developing new ways to collect and analyse data. Their team is friendly, approachable and professional and they are focused on delivering the tools you need to conduct effective research and are trusted by a multitude of organisations to store data securely on UK-based servers.