Clicktools provides a cloud-based solution that enables organizations to collect, centralize, and act on customer feedback, leveraging the power of CRM. Since 2001, Clicktools surveys have helped organizations of all sizes and across industries improve customer experience and loyalty. Thousands of marketing, sales, and support professionals worldwide use Clicktools to collect information through surveys, scripts, and forms; centralize the data in CRM; and act on insights to deepen customer relationships.
We were able to reinforce our relationship with our vendors while exceeding our own expectations for the project. Clicktools always works, so it just made sense to
use it for our internal process, too.
Clicktools allowed us to expedite the data collection and analysis of our survey, and effectively manage responses quicker than previous years. Team members could conduct data analysis in one place, using their own views and filters.
The time savings are immeasurable. With a single click, Clicktools automatically updates multiple Salesforce records so that appropriate actions can be taken, including tasks and reporting across the organization.
The #1 benefit of Clicktools has to be the scale of client feedback and interviewing that it allows us to achieve. We have surveyed our entire client base across the course of the year, achieving approximately 25% response rates.
We were able to publish a communication to our employees based on their survey feedback saying 'This is what you told us, and this is what we’re doing about it', and it really helped to increase morale having our staff know we were actually listening to them.
We are always looking for ways to use technology to make things smoother and appear more seamless to customers/students creating customized and personal interactions. Clicktools allows us to have a more robust, high-touch relationship with our customer without the need for a specialized or custom on-premise system.
We monitor all 17 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.