Client Heartbeat is a simple customer feedback tool for accounting firms, that surveys customers, measures satisfaction and identifies those that are 'at risk'. The tool works by sending personalized email surveys to customers (and getting industry high response rates of over 60%). Unlike generic survey tools, Client Heartbeat tracks changes in customer satisfaction in combination with industry data, to give intelligence behind the results. With inbuilt benchmarking features, Client Heartbeat compares satisfaction levels and performance against other companies of similar size and industry.
"Client Heartbeat is so simple and easy to use, our clients just love filling it out. Now that we have the majority of our clients leaving us feedback, we feel more engaged with them and can use the data to make more confident business decisions."
Read Client Heartbeat Reviews, Testimonials & Customer References from 6 real Client Heartbeat customers.
Browse Client Heartbeat Case Studies, Customer Success Stories, & Customer References from 5 businesses that use Client Heartbeat.