"Client Heartbeat was so easy and quick to set up. The pre-written questions gave us an excellent range of choices and once we had selected the questions which we wanted our clients to answer, it was simply a matter of uploading an Excel spread sheet with client names and email addresses and we were ready to go! Unless you speak to every single one of your clients every week or so you are at risk of losing touch with them and you may not know that you are losing touch until you get the 'termination of services' email, by which point it is usually too late to save the client. If you are in a service based industry, your customer needs to know that you value their business and asking them to routinely 'rank' your services shows that you are committed to providing them with the best value for their business."