“Don’t under­es­ti­mate the val­ue of that sim­plic­i­ty. When we start­ed mov­ing teams onto the Clear Review plat­form we were able to say ​‘We don’t need to sit you in a class­room and teach you how to use this. We think it’s intu­itive enough that, with the help of a short instruc­tion video, you should be able to log in and start using it straight­away.’ What we could then offer peo­ple, with the bud­get we’ve freed up, was train­ing that made a real dif­fer­ence to per­for­mance. We could train peo­ple on how to have bet­ter and more con­struc­tive con­ver­sa­tions with their colleagues.”