"Vis­i­bil­i­ty and data feel dif­fer­ent. The sys­tem has become an inte­gral part in cre­at­ing greater open­ness, trans­paren­cy and clar­i­ty around what peo­ple need to do. Indi­vid­u­als are being more demand­ing of their man­agers in a pos­i­tive way. Most peo­ple are now sit­ting down with their man­agers every three months and talk­ing about their devel­op­ment. We’re using it to recruit and retain tal­ent too. I had a senior per­son in our busi­ness who had been approached by anoth­er com­pa­ny ask­ing her to come and work for them. She said, ​‘I told them no because of the learn­ing and devel­op­ment I’m get­ting at THB. I’m not ready to go yet.’ That’s the holy grail."