142 Chargebee Testimonials

"With Chargebee, we were able to reduce churn by 20% nearly instantly after deployment. When compared to building an internal solution, with the same feature set, Chargebee Retention was the obvious choice."

"Billing is arguably the most important piece of the entire lifecycle of a transaction. Chargebee has been instrumental in helping us scale to the level we are at now, even with a fairly limited headcount."

"The invoice dunning works way better - we were able to recover lots of due payments. We can work with coupons embedded in Chargebee [and] quickly edit a subscription. I’d say that the top advantage is the time saved with all the quick actions, the intuitive interface and the reactive customer support."

"Chargebee saves us a lot of time. Of course, it facilitates, collaboration and autonomy within the team. A lot of this is about getting higher quality data. We had a back-office team and we paid them around $3,500 a month. And part of their job was to do accounts receivable. And once we had Chargebee, we really didn't need them to mediate the accounts receivable process. We could just pull reports directly and follow up directly and I get it a lot better because it's not done manually."

"What we really appreciate about Chargebee is that, as soon as we have another need, such as accepting direct debit payments and the ability to track it, the feature already exists in Chargebee and can be implemented easily, without any extra code. That makes us confident that we can really scale with Chargebee."

"It just comes down to numbers. The big thing for a billing platform is not just about building, but also maintaining. If our cloud engineers are going to be building, maintaining, and expanding what our billing architecture looks like internally, then they're not focused on scaling our core value prop. And if they’re not building the product then we need to hire someone else to do that. Or we could pay Chargebee $5,000 a year. It's just a numbers game if that's the way it works out."

"What has worked well with Chargebee is they were on the same page, and carry out their implementation in phases too. This is to ensure there are no surprises, the software fits well in the organization before it migrates all the data."

"Ultimately, Chargebee has a triple use in CircleLoop — it is used by our accounts team from an accountancy point of view but also from our Operations/Marketing Team from a revenue vs spend perspective. The third use is by my Customer Success team who use Chargebee to manage customer Invoices, account queries and to add in non-recurring charges such as porting numbers or bespoke call recording usage."

"Once you start using one solution, switching to another one is really hard, overwhelming, and time-consuming and frustrating — both for customers and our business. Sometimes it means that every client would need to enter their payment details once again. We’re lucky to have found Chargebee at the very beginning of our LiveSession journey."

“We find that RevenueStory for Chargebee gives us visibility over a large range of data, allowing us to dive into data points and perform detailed cohort analyses. RevenueStory’s data granularity lets us take actionable insights, and enables us to run our business better.”

“Too often, when people think of growth, they say ‘I could dial up leads’ and ‘I can hire salespeople’. They don’t think of all the other things that go into operationally supporting those leads, converting that revenue, and carrying that revenue successfully forward.”

"Currently, our billing process, payment collection, customer satisfaction, and overall general billing communication has been greatly improved. We have also cut down our reporting time from 6 days to 1 day for providing metrics to our executives which is amazing."

“We have to acknowledge that we are selling a commodity. So we are selling the same thing as some of the other resellers are selling. It's not like we're a car manufacturer and you're gonna debate, Hey, this is a Toyota, and this is a Honda. At the end of the day, we're providing the same product as our competitors. So we have to differentiate ourselves. We honestly have been able to do that because of Chargebee."

"The best part about Chargebee is that it gives us 90% of the billing foundation that we need to keep the revenue coming. And the other 10% we can push across the line ourselves because Chargebee’s API allows us to customize functionalities on the backend and solve our unique scenarios. Additionally, anytime we've run into a problem we can't solve ourselves, the team has been more than helpful!"

“As a CFO, it does not make sense for me to hire more people and build additional features over a billing system. To work with other billing tools in the market, I would need to hire a tech team to maintain the code, etc. It is an expensive option. Today we save around $60,000 every year by not choosing any other billing tool.”