“Capita was very knowledgeable and adapted quickly to the job, learning new policies and methods of working with ease. There was a good balance in terms of asking for advice from senior staff but not bombarding them as well as always presenting potential solutions to issues.”

“With Capita’s help we have been able to provide a more resilient and responsive Building Control Service to our customers. We have improved our turnaround times for plan checking and site inspections and now have the capability to deal with all types of technically complex projects.”