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Capita is a leading provider of business process services, driven by data, technology, and people. They are a purpose-led, responsible organisation. Every day the 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. They partner with all the clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler.
“Communication is key, I can count on my contacts at Capita, be it my account manager or the project manager, to keep me informed, always being honest and transparent, so …
“Open lines of communication, reports coming through as agreed and clear testing. I have found this to be one of the easiest switchovers for a contact centre.”
“We may be competitors, but our skills are made stronger when we collaborate. It means we’re able to focus on what really matters to digital Scotland – things like empowered …
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