Capita is a leading provider of business process services, driven by data, technology, and people. They are a purpose-led, responsible organisation. Every day the 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. They partner with all the clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler.
“Visual IVR is a brilliant example of the Capita and O2 partnership working together to deliver new and innovative Service Experiences for customers. The team is rightly proud of this industry-first and will be developing the technology further to maximise the benefits it can offer to customers when they contact O2.”
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