Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, their staff delivers next generation customer experience and helps companies better connect with their customers. They create better business outcomes and differentiate their clients through Strategy +Talent + Technology. Concentrix provides services to clients in their key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; energy and public-sector.
“The IVR created a better customer experience by providing self-service options for our sales force and members. The reduction in calls needing to be handled by Customer Service and improvement in average speed of answer exceeded our expectations and resulted in a positive impact on staffing, cost savings and customer satisfaction. Concentrix is a great partner and has collaborated with WoodmenLife throughout the IVR design, implementation and enhancements.”
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