532 Capgemini Testimonials

"In a highly competitive environment, improving our customer experience is crucial. Capgemini provided us with a tailored solution that will allow our customer service reps to process an order more accurately and efficiently.”

"This transformation has delivered significant cost reduction, changes in the robustness of processes, and reliability. Now, 80% of our invoices are automatically indexed, and across many other areas where we’ve automated various functionalities, we’ve been able to redeploy our people for more valueadded tasks.”

“Our Team, working jointly with Capgemini, was able to achieve our objectives through a pragmatic systematic implementation of new concepts, processes and measurement tools.”

"Without the OBA process and the skilled team at Capgemini, I am convinced that we would have struggled to achieve the success we have enjoyed."

"The bottom line is that the Program delivered more than planned and substantially delivered on Return on Investment. We therefore recommend the involvement of the Capgemini Consulting team in similar Programs that have to deliver in a short period of time and that, considering the magnitude of the Program, cannot be executed by regular staff."

“By maintaining a continuous heartbeat, Capgemini ensured that this complex project with many stakeholders delivered its results in time. The quality and commitment of Capgemini consultants have pushed us over the line; a complex project, where the existing expertise of many Vodafone employees had to be bundled, was accelerated and taken to the desired level of execution."

"We’re probably going to deliver about £15 million worth of benefits, but more importantly, our customer and employee satisfaction scores have improved and that’s absolutely fantastic."

“I have worked with Capgemini before and they take a really collaborative approach, so I just knew from the start that we were going to work really well together."

"On the business and technology side we needed someone who not only knew retail java and the retail and telecommunications business, but could work with our engineering force. Coming into this project there was an awful lot to achieve and we needed someone who would not be scared by it."

"This has been a true partnership, we wanted to showcase a next-generation education environment, and Sogeti has helped us on that journey in a truly collaborative effort. The results are what we’d been hoping to achieve."

"We needed to rethink both how we operated as a team and what we did on a daily basis. The work Capgemini did with us has been really helpful in this."

"We did an enormous amount of intellectual work in three days. We formulated seven basic principles for our information strategy during this time, which is not an easy job. We got to the core of the Dutch Police’s information strategy and also worked on how to implement this information strategy - in close co-operation between business and IT. The choices we were able to make concerning our basic principles were really something!"

"Because we wanted to renew both our office and our communications infrastructures, we decided to do the two together and migrate our IT services to Capgemini, so that, for less additional cost, we could ensure an improved service. And that is exactly what we got."

"Thanks to Capgemini for their technical expertise, proposing solutions where needed and the development work. Through User Testing and immediate resolution of issues identified… Capgemini enabled the project to go live."

"We were searching for a solution to reduce our costs while maintaining consistent service levels, improving staffing flexibility, and providing access to leading IT practices...The Rightshore® model allows us to always have the best skilled employees at the right time and place and at the right cost. In addition Capgemini work with us to blend Tenneco and Capgemini best practices to create an efficient delivery model."