“Going from product to service is a cultural transformation before being a technical or commercial transformation, and this is favored by switching the customer relationship from transactional to relationship based.”
"During this time of change, Hydro One appreciates the payroll team’s support and partnership. We play a critical role in energizing life for people and communities across Ontario and we’re thankful for the payroll team’s collaboration and swiftness to action new ways of working. Most importantly, we’re pleased the team has been able to maintain service levels without skipping a beat.”
"This is a really exciting time at Aurobay as we’re charting our own course into the future. SAP S/4HANA is a really important step for us to take. It made us more independent and capable of pursuing our vision for the years to come. Throughout the project, our relationship with Capgemini proved essential to success, as our unique combination of expertise and methodologies made for a relatively simple and painless transition.”
"The Data Warehouse clearly simplifies daily life of Controlling business users. It supports Controlling requirements by ad hoc breakdowns and reports that can be created in a very short time and independent from IT resources."
"Users find IBX eSourcing intuitive and easy to use, which has helped us drive usage, increase savings and shorten sourcing cycles.”
"We chose the Capgemini IBX Business Network as we knew they deliver a very thorough implementation from the initial meetings to rollout, and we weren’t disappointed.”
“It was valuable for us that Capgemini had a complete solution and extensive experience with the rollout of purchasing solutions. This meant that we got a quick start and didn’t have to take on large development costs.”
"We have found that Capgemini’s ‘Rightshore’ concept gives us a very good balance between high frontoffice competence and qualified, cost efficient back-office resources. A strategic mix which we intend to utilize further."
"The unification of the project management approach throughout the public sector brought us more simplicity and transparency in projects."
"I would recommend independent assurance to be an integral part of any large program of work. Rigorous independent assurance has contributed to the success of the Change Program over time, and to the capability development within the ATO."
“The heart of Plads90 is undoubtedly the allocation algorithm that helps customers find the seat they want, whether it is a seat by the window not far from the coffee machine in the Quiet Zone car or seats for a group of 15 with a completely different take on their train trip.”
"We are really very satisfied. From management’s perspective, we only have positive things to say about the process and the solution because we have gained a far better overview, can exercise management based on KPIs and it is easier to budget and plan. Everything has become more transparent and predictable."
"Our relationship with this pharmaceutical company is strong because we have focused, first and foremost, on providing outstanding service to the client, and on our ability to implement effective solutions aligned to their business needs."
"Our time was being completely monopolized by the financial applications of the existing mainframe, allowing no time to get our heads around the new ERP system. We knew we needed a subcontractor to take over the existing applications. Our concerns about the quality and quantity of people to be brought in were allayed once we established a dialogue with Capgemini."
"With Capgemini, we decided to respect the ‘open book’ approach that enabled all parties to efficiently monitor the different program delivery aspects. As a result the project was delivered in time and in budget."