27 CallTrackingMetrics Testimonials

"CTM has a strong vision for the future and what the full platform can do for your business, especially when it comes to integrating with other platforms you’re using. The best part is it comes at a fraction of the cost of our previous vendor."

“I was fascinated to see the actual results of our various campaigns. Programs that I had previously thought were not successful, were driving bookings in a way I wouldn’t have expected. CallTrackingMetrics tells us a different story about the sources that drive people who prefer to make reservations over the phone. It’s also dramatically changed the way we advertise and how we spend our money.”

“The biggest thing with our clients is that they care about the quality of their leads a lot. With our normal marketing efforts, within certain parameters we’re deciding what qualifies as a lead, but with CTM, we’re giving our clients the power to say what is really a lead, and what’s not a lead. They get to choose.”

"The support staff is amazing. They are the main reason I have such a high view of CTM!"

“We’ve been able to attribute a conversion rate close to 85% in terms of booking appointments — far above the industry average of 50% and below.”

“One of our largest clients, that we support with about 170,000 outbound calls and over 70,000 inbound calls per year, has been able to attribute a conversion rate close to 85% when speaking to a lead in terms of booking an actual appointment — far above the industry average of 50% and below.”

“A client was frustrated with low call volume and noted we were ‘wasting their money on ads.’ We were able to view their call volume and quickly identify that the client had their main line going directly to voicemail. After resolving that issue their call volume picked back up and lead flow returned to normal. While this may not seem like a large problem to have solved, having the clarity of call tracking allows us to diffuse potential fractures of trust. In turn, we are able to BUILD trust as we grow with our clients.”

“This started as a side project. We then validated the side project, and realized it makes money.”

“Scalable tools help my agency manage clients around the globe.”

“CTM is our go-to solution to tie a true ROI to our campaigns.”

“This is where we get the biggest impact. We can show improvement really fast, when all of the sudden clients can have all their KPIs reported back to their paid media and all they have to do is click a button and switch on their CPA optimization. Then they see a 20% decrease in price-per-KPI. And it’s huge, some people spend half a million, one million dollars a month on ad spend. It’s a big difference!”

“As a patron of CTM for 6 years, I can’t stress enough how much it has changed Discovery Institute for the better. The customer service has been exceptional, it’s easily integrated into any other platforms we use, and has been the most reliable call platform we’ve used to date.”

“From a management perspective, my entire contact center team is remote across the country. I can see in real time what everyone is doing, who they are on a call with, listen live, monitor the queue, watch for incoming texts and chats, route overflow calls, set up auto dialers for missed calls or call lists in down time and set up triggers for salesforce reporting.”

“CallTrackingMetrics is an integral part of any marketing stack where phone calls need to be tracked. We rely on CTM to get the most accurate reporting so we can optimize campaigns for our clients most efficiently. We’ve tested various solutions and there are none better than CallTrackingMetrics!”

“CTM has made it easier to keep our client’s contact info, conversation history, and point of origin all in one place. It gives us a convenient way to consolidate a lot of information that could otherwise fall through the cracks.”