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Creovai Case Studies

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  • Merlin Entertainments - Customer Case Study

    Steve MessenbirdGlobal Contact Centre Director
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    Etech Global Services is a servant leader organization committed to making a remarkable difference for each other, their customers, and within their communities. Etech offers a suite of services that includes inbound and outbound customer care, quality monitoring and analytics, email, live chat, technical support, back office support, and software development. Their current partnerships with more than 47 companies include managing upwards of 100 million voice interactions, 20 million chat and email interactions, and 2 million quality monitoring evaluations per year.

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    Plivo is a fast-growing cloud telephony startup backed by the same investors as Skype, Facebook, Google, Dropbox, Lyft and Airbnb. They have raised $2M thus far, became profitable over an year ago, and are scaling exponentially. They are looking for people who are excited to grow and have a direct impact on disrupting the multi-billion dollar telecommunications space.

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    Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Actionable Intelligence is a necessity in a dynamic world of massive information growth because it empowers organizations with crucial insights and enables decision-makers to anticipate, respond and take action. Verint Actionable Intelligence solutions help organizations address three important challenges: customer engagement optimization; security intelligence; and fraud, risk, and compliance. More than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to improve enterprise performance and make the world a safer place.

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