"I ask managers and owners the same question all the time: Which type of leader do you want to be? The leader making decisions based on what’s happened, what’s happening, or both? The first one combs through a dozen or so month-end or year-end reports and tries to solve yesterday’s …

"There have only been a handful of situations where I requested support from the BrightGauge team and my experience has been nothing short of outstanding. Most of my requests were due to my own lack of experience and were quickly/easily resolved, but even those slightly-more-difficult requests (and, in some cases, …