Klipfolio

“To be looking elsewhere for miracles is to me a sure sign of ignorance that everything is miraculous.”

"Nobody on staff has time to read 30 customer comments every morning, but people notice the real-time Klip on the dashboard. They respond by taking action – fixing things on the web site that wouldn't otherwise be noticed."

“We recently dug into our churn data. We've been working hard with pre-emptive measures to improve our churn, like adding help content and encouraging onboarding sessions with our customer success team. Those measures have been paying off, to the point where when we re-examined our churn reasons, we found that delinquent churn (credit cards failing or expiring) was the largest culprit! We don't want people churning just because they forget to update their credit card. We've since implemented more measures to help prevent this from happening, like adding in-app notifications, earlier warnings about an upcoming credit card expiry, and so on. Sometimes we get caught up looking for complicated answers, and analyzing the data reminds us that simple fixes can sometimes be what's needed."