89 Braze Testimonials

“We have carried out extensive research throughout the pandemic to stay abreast of traveler sentiment across all of our markets and invested in innovations on our own platforms to surface the most important information in a natural, intuitive way. Examples of this include our searchable flexible filters and safety ratings as well as our interactive map. Our work with Braze allowed us to bake that empathetic innovation into our customer communications, and connect travelers to our platforms in a way that fits with our traveler-first DNA.”

“I am always blown away by the customer service at Braze. I have had a few account reps and every single one of them has been fantastic and always did everything they could to help answer questions. It really feels like working with an extended teammate.”

"With Braze, we can insert dynamic, contextual content into our multichannel marketing campaigns. The targeted, hyper-personalized messages have elevated our conversion rates and increased the value for our users."

"I was impressed by how easy it was to set up communications in Braze, and how small changes can have a significant impact on how we engage customers.”

“Braze has greatly improved our ability to leverage channel communications tailored to our customers’ preferences.”

"Working with the Braze platform and team is a continuous learning curve for us."

"Working closely together with the Braze Product Management and the Customer Success team gave us more knowledge and insights about our customers and their conversion behavior, as well as how to utilize it most effectively. Now that we better understand how to optimize conversions, we are confident that we’ll be able to retain even more 8fit users over the long term.”

"Braze gives you a lot of capabilities that allows you to save other teams time. With Braze, I'm able to set up these campaigns without taking developers' time, allowing them to focus on building core product features."

“Braze gives us total flexibility and creativity, in a tool that’s easy for all of our teams to use, even when people don’t come from a digital marketing background.”

"You can’t make the most of your customer engagement efforts without testing and iteration. With Braze, we have been able to build out a robust experimentation program that looks at how our drivers and passengers respond to different campaigns and incentives. Those findings help us to provide a good experience for every user and improve our engagement and retention rates.”

“Together, our team and Braze provided the updates for the users in an accurate and timely fashion, not to forget with Braze's help we managed to provide personalized messages which helped our customers at difficult times. Thanks to our team’s hard work and Braze for winning our customers’ heart back."

“Braze really makes my life easier as a marketer because I can automate and standardize so much of the groundwork. By creating a library of Content Blocks our team can build campaigns like LEGO blocks instead of wasting time coding similar things over and over. In addition, the ability to include personalization and Liquid code means that we can send the same campaign to multiple cohorts of users, as each can receive a personalized message. Beyond this, I’ve really enjoyed building Canvases that can send our users down a personalized journey based on their behavior. Plus, with the Braze platform’s ability to have multiple variants and a control group, we are constantly testing and learning how to improve our campaigns.”

"Braze is without a doubt the right customer engagement partner to help us build our vision and become a global leader in the FinTech landscape.”

"While the Braze interface and product features far outpace their peer set, I love partnering with them most because of their team members. They don't just say yes to a client; they take meaningful and immediate action to deliver, and actively listen to feedback from me and my team. There's a genuine partnership and commitment to producing something our customers love."

"Braze has given them the right tools to enable the business to grow at pace, and whereas before they were focussed predominantly on email, the ease that Braze brings to multi-channel means they can maximize the full customer journey."