“In addition to consistent customer service, the chatbot gives us a competitive advantage, as the platform can provide insight into our customers’ behavior and needs. Data and insights we can use later to optimize the chatbot and make our customer service even better.”

“Obviously, when we experience this great a success with that little effort, we are interested in finding out what happens if we spend even more time on the chatbot. We can already see how we can strengthen the chatbot by making it smarter and answering more questions, so that is …