“We were looking for a system like Google search that lets employees access important company information quickly and efficiently. Of course, Google knows nothing about what governing documents we use for various company-specific operations. We needed something bespoke that could contain info on everything from what software we use and …

“Our lienholders have benefitted tremendously, as the virtual agent quickly and easily responds to their most common inquiries VIN lookup and policy status confirmations. This engagement has opened up a way to consistently build goodwill with customers now that they receive these instant responses in real-time.”