74 Bloomfire Testimonials

"It all ties into customer experience for us. By having Bloomfire, we've elevated that yet another notch. And we look forward to continuing to use Bloomfire to take it up to the next notch."

“We were able to increase engagement by fifty percent among our licensees since rolling out Bloomfire, as a result, we have saved a lot of time that we were spending on the phone or on email answering questions.”

“Employee engagement increased significantly. The ability for employees to find what they need at their fingertips without going through multiple channels has saved us a tremendous amount of time and resources.”

"One of the things we realized in late 2012 when we started looking for a knowledge management tool is that we were potentially going to have a scaling problem, I was tasked with building out our customer experience team, which at the time was made up of three people. We now have 40 people on the team after 14 months."

"Bloomfire allows us to respond to questions that require input from a group of people, and to store that information in a place where it can easily be located and accessed again. It identifies experts with an intelligent search engine that connects knowledge and people."

"We’re working to create a seamless transition between our formal training and on-the-job training, We’ve integrated Bloomfire into our live training classes and we encourage new employees to take advantage of it for their informal social learning as well."

"Bloomfire is making our salespeople more competitive and better prepared, If just one person wins a multi-million dollar deal after developing a stronger understanding of our products thanks to Bloomfire, we’ve seen an incredible return."

"Some of our stores have iPads on the floor, With Bloomfire, employees can search and access product information that a customer might ask about on the spot. The mobile app has been awesome, especially when we show a salesperson that they can pull out their phone if a customer has a question, and watch a video on that product. It helps the customer make a buying decision, and that’s huge."

"Bloomfire is useful because our engineers and product management team can post the latest screenshots every time we launch a new version."

"Bloomfire was the most fun, interactive, and user-friendly solution out there. It was more social as opposed to the work or drudgery of sharing information across multiple platforms. I also looked at two custom solutions, but they would have required additional IT support on our side."

"Bloomfire allows them to create series of content that can be consumed in one sitting or reviewed on a need-to-know basis."

"“Emails get lost, but Bloomfire is a great way for people to get up to date on what’s going on, I go on every single morning to see what’s happening. One of our employees posts a quote every morning, which is a great way to start the day."

"It’s pushing us to have conversations about some of our critical processes and best practices, It has forced those conversations among management and employees and it encourages us to think through everything we do and make sure we are operating in the best possible way, from our most mundane processes to the most strategic aspects of our business. Bloomfire has enabled us to make a big leap in getting the whole team to work from the same playbook."

"I think the Bloomfire platform is incredibly powerful, I love organizing related content in a linear progression. I like that I can publish across communities very simply. We think the ability for everyone who uses Bloomfire to organize content in a way that’s meaningful to them is outstanding."

"I had no idea what Bloomfire offered,” Forsberg said. “But as I learned about the product, I quickly realized that this was the solution to replace our internal site. Our old site had become difficult to manage and navigate, which caused our employees a lot of frustration. The timing was perfect."