“For the experience to be seamless and for everything to go smoothly. We know that problems will always arise, but we consider it to be successful when those problems are resolved on the same day – and that was accomplished this year with our Benefitfocus team.”
“Ifeel that the selfservice capabilities that the Benefitplace platform offers to Clay County’s employees allows them to access the information they need to make decisions without having to bombard Shelia with tons of questions.”
“We selected Benefitfocus for their deep understanding of how benefit plans and policies work and behave. Their platform provided the flexibility to support our plans and policies without having to change, which is something we’ve been wanting for a long time.”
“Our measure for success is how many employees complete their OE on their own without having to being chased down after OE closes.”
“Since implementing Benefitfocus we have seen that our employees are not coming to us constantly with questions on how to log in and how to navigate the system to find the information they need. We have received employee feedback that they do not dread the benefits experience anymore and we are seeing that with less frustration and more engagement."
“I appreciate the attention and time given by our customer success manager to make sure we progressed as we should. They came in with overall knowledge of the State Health Plan and how we were set up to be an affiliate – that makes a big difference!”
"The great thing about our Benefitfocus site – we are able to provide everything in one place with a streamlined process, so employees don’t have to go multiple places to get the information.”
“Because our organization is so complex, the best thing about Benefitfocus is that they have the ability to customize,”
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