"[Our prior process] was inconvenient, time-consuming and costly. The Diagnotes solution was simple, intuitive and, best of all, HIPAA-compliant.”

“Using Diagnotes in the ED for handling hospitalist consult requests was an instant hit. Anyone who wasn't using it was asking when they could start. We love how much easier it is to connect with each other, especially when we're treating a patient with a critically urgent issue.”

"With Backline, we improved communication across departments."

"Backline facilitated swifter responses and enhanced provider-to-nurse communication."

"A large portion of our outpatient population is indigent. Backline has been paramount in helping patients stay on a treatment plan and maintain visits with their providers using Telehealth. Without the use of Backline, many patients wouldn’t be able to attend appointments due to not having transportation."

“It has been nice to connect with a therapist inside of the hospital instead of spending 30 minutes tracking them down. I have confirmation that someone has seen my message about the patient.”

"We spend a lot of money on cancer and heart disease, but we have not even recognized that medical error is the third leading cause of death in the United States."

"Using Backline, we can now communicate directly, in real time, with providers at any of the health system’s 30 facilities. Providers can easily collaborate during every stage of the patient journey, from intake and treatment through release."

"I love the fact that you can do a 1-on-1 chat with either a patient or a provider."

“The Diagnotes platform will allow us to communicate as other 21st century businesses do in a compliant and trackable manner.”

"The [Backline by DrFirst] mobile communication system identifies important transitions of care—including admission, discharge and transfer events—for all Eskenazi Health Center Healthy Aging Brain Center patients and goes into action to immediately alert the assigned care coordinator.”

“Backline improves care coordination between providers and care managers who provide care to the same patient.”

"Clinical communication is improving in several critical areas as use of [Backline by DrFirst] expands. It’s an intuitive platform – we’ve got things on auto-pilot now.”

"I can train anyone to use Diagnotes in six minutes.”

"Coordination of care with Backline is excellent. The whole team is kept informed and up to date on anything happening with patients."