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Alvaria

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Read 161 Alvaria reviews and testimonials from customers, explore 137 case studies and customer success stories, and watch 10 customer videos to see why companies chose Alvaria as their Call Center Management

Alvaria is the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM). They are technology innovators in call center software, cloud contact center solutions, workforce optimization and customer service experience. The future of customer experience takes shape with solutions that are scalable, resilient and secure. Their name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy. ALVARIA™. Reshaping Customer Experience ™.

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Customer Rating Review Scorebased on 6726 reference ratings
4.7/5.0 (6726)
  • Market Leader 2024 2024
    Winter 2024Market LeaderCall Center Management Software
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161Testimonials

  • "The efficiency benefits of Aspect EQ Workforce Management have allowed us to focus our time on delivering exceptional customer experiences, high levels of employee satisfaction and cost control. For example, our Alarm Response Center monitors thousands of potential life-safety and property loss events every day. Our response to an alarm from a customer’s perspective should not be dependent on what time of day it is. The same is true in all of our other contact centers. We are now better positioned to reach our service delivery goals by utilizing the Aspect solution, which provides us with insights into actionable trends associated not only with agent availability but also other call type insights we did not have visibility to before."

    Torrie MarshallManager of Workforce Management
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137 Case Studies

  • Atlantic Health Microsoft SharePoint-based web portal streamlines clinical and drug trial processes by more than 35%

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10 Customer Videos

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Additional Alvaria Information & Resources

Read Alvaria Reviews, Testimonials & Customer References from 161 real Alvaria customers.

Browse Alvaria Case Studies, Customer Success Stories, & Customer References from 137 businesses that use Alvaria.

Watch Alvaria Customer Videos to learn why 10 businesses chose Alvaria.

FeaturedCustomers has 1,850,920+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.