“We wanted a tool to grade our technicians. What we've gotten is so much more, and it has been great; it's paid dividends already."

"So easy to use and customize."

“After learning that we weren’t using NPS the best way, we looked for a resource that could help us implement actioning NPS.”

"It works perfectly and gives us a view on our client's feedback."

"Excellent tool to evaluate how well we are doing with our clients."

"AskNicely’s Dynamic Surveys ensure our teams go into customer follow-ups fully informed. In the past, if we received a low score, we had to spend time figuring out what went wrong. Now, Dynamic Surveys proactively prompt customers for more details in the moment, so our teams know exactly what needs …

"Your product is easy to use, and if there are any issues, your support team is very quick to respond and are extremely helpful."

“AskNicely is super easy to use and administer from Salesforce. It helps us build stronger relationships with clients and deliver better experiences.”

“As Change Implementation Manager, my role is not just about implementing changes in the business, but also influencing the business to be more customer-centric in everything we do.”

“Since implementing AskNicely, we’ve been able to hold the line on churn, which is an improvement for us.”

"Sangoma already sees AskNicely, NPS, and CSAT scores as fairly fundamental to how we can map our success going forward. We are already benefiting from, and see very clearly how, we will continue to benefit from this toolset."

“It’s daily coaching and daily conversations, using the CSAT data to help our folks get better."

“AskNicely has been a partner not a vendor, consistently sharing feedback on ways to further improve our overall system well beyond the initial implementation.”

“Our Quality Manager is responsible for improving our overall NPS. We adjusted the queston [for this program] to be more of a customer experience queston.”

"Ask Nicely is a great tool to use daily in our business."