104 Appian Testimonials

"Appian Cloud is ideal for supporting our mission to help healthcare organizations rapidly leverage technology, while reducing cost and risk."

"Doctors, patients and nursing staff give every day their best, but our process sequences still had significant potential for optimization. The data showed we were already good. With Appian Process Mining we became even better."

“Appian is allowing us to focus on higher-value work, to shift time previously spent on administrative tasks to more engaging activities that allows us to think, develop and contribute, gaining a lot in efficiency.”

“With Appian we can now manage a high volume of information as we have a 360 view to get data about the customers by retrieving it from different systems. And the result of that is a 25% reduction in the average customer care agent handling time from the legacy application. It’s incredible!”

"When we look to the future, I challenge my team to find solutions that include all components of SCAM, When you can put each piece together, it’s like having men on base in baseball, and Appian allows us to hit grand slams."

“We went into the cloud with Appian because it allowed us to do things faster. We needed to ensure a quick return on investment, and Appian allowed us to achieve process efficiencies and make faster, quicker decisions.”

"Appian gave us an enterprise social environment that is tied to our processes and directly impacts our efficiency. We have accelerated loan approvals by 30%, which has a direct impact on the customer experience."

"We don’t have formal program success measures. But I would say the biggest indicator of success is the fact that several of the applications built by citizens (or in partnership between IT and citizens) are some of our most heavily used Appian applications. These are not small apps either: they automate meaningfully complex and important processes. Another indicator of success is that the community is still growing. Most of our newer Citizen Developers came to us because they saw the success of their peers in other business groups in solving problems with Appian and they wanted to do it for themselves."

“The rapid growth of the university meant we had outgrown the abilities of the existing manual business processes, and they were no longer able to keep up with the workload."

"My objective is to put innovative, high-value functionality in business users’ hands quickly. Appian Cloud and Appian’s native mobility are key to that."

“Our existing systems prevented production and advertising from delivering assets at a quick enough rate to meet customer demands."

"Having a platform that enables end-to-end servicing is what we needed as a company if we are really going to do more global business at a broader scale."

"We are keenly focused on the needs of our customers. That is the source of UMG’s market leadership. Appian gives us the ability to see all of the data we need to make smarter decisions, and execute the processes required for faster action, allowing us to stay ahead of the competition."

"Our vision is to be known for being a leader; providing 5 star service to our customers. We realized that we needed a modern IT platform in order to remain at the forefront of service excellence."

"That is also why we chose the Appian platform that is an important and most of all, orchestrating enabler. By applying knowledge automation and robotic automation, we increasingly achieve more efficiency and speed in the digital service that customers expect from us.”