103 Appian Testimonials

"Appian helped us accelerate our business operations and improve the overall customer experience. Mobilizing our field service teams and improving collaboration to resolve finance and repair issues allows us to be more responsive to our customers while running the business more efficiently."

"I thought low-code was going to be something difficult to grasp, but as we're maneuvering, we see that low-code is easier for configuration. And it's expandable, it's scalable. It's going to raise the bar in terms of projects and how they need to run. It established some best practices for us."

“Using Appian Cloud for process automation checks all the boxes for our security and reliability requirements. Appian RPA’s cloud-native bots running on that trusted infrastructure gives us confidence in expanding our use of RPA.”

“About 70% of small businesses have applied for a Cares Act loan. It’s unclear how many have received them.”

“We’re trying to create an environment where we could better manage our information that will enable us to get our important discoveries to the people that need it.”

"In the first 3 months we were up to 60,000 orders it turns out that as you made the process easier on the people who are using it, they’ll use it more often and they’ll use it in ways you hadn’t thought about."

“Initially, our need was mainly in the orchestration and automation of processes as part of our Information System transformation initiative. Appian provided the necessary know-how and enabled agile collaboration between business and IT. Our internal Appian Center of Excellence made it easy to access and build software applications very quickly, making it possible to manage a portfolio of projects efficiently while gaining IT speed.”

"We don’t have formal program success measures. But I would say the biggest indicator of success is the fact that several of the applications built by citizens (or in partnership between IT and citizens) are some of our most heavily used Appian applications. These are not small apps either: they automate meaningfully complex and important processes. Another indicator of success is that the community is still growing. Most of our newer Citizen Developers came to us because they saw the success of their peers in other business groups in solving problems with Appian and they wanted to do it for themselves."

"We’ve covered a lot of ground in a relatively short amount of time, and we wouldn’t have been able to do all that without a low-code platform like Appian."

"Using Appian and Blue Prism together gives us greater power in automating complex processes. Combining the two products extends the reach of our automation initiatives and enables centralized management of the entire workforce."

"Appian provides us a single point of enterprise visibility, control, and optimization over key cross-functional processes that directly impact our customers."

“With Appian we can now manage a high volume of information as we have a 360 view to get data about the customers by retrieving it from different systems. And the result of that is a 25% reduction in the average customer care agent handling time from the legacy application. It’s incredible!”

"The project has been a real success. We’ve been able to deploy it throughout Europe, and the UK will be going live next year. The ROI is measured in terms of workflow improvement and freeing up time to focus on other strategic projects. Appian is a great, easy-touse tool and both Appian and Anone have been very flexible in working with us to meet our requirements."

"That is also why we chose the Appian platform that is an important and most of all, orchestrating enabler. By applying knowledge automation and robotic automation, we increasingly achieve more efficiency and speed in the digital service that customers expect from us.”

“Automation initiatives are not easy and, with lots of teams launching projects in different groups, we risked making the same mistakes repeatedly. Centralizing some of our experience in an automation advisory group allowed our project teams to be independent and agile, but also benefit from our knowledge.”