104 Appian Testimonials

"Appian helped us accelerate our business operations and improve the overall customer experience. Mobilizing our field service teams and improving collaboration to resolve finance and repair issues allows us to be more responsive to our customers while running the business more efficiently."

“It allows me to confidently go back to our clients and say that we’re providing you the best experience that Triad can from a process standpoint because we know we’re partnering with the best in the space.”

"We chose Appian as a strategic platform for cloud-based digital transformation because it allows us to be agile in how business and IT respond to the changing environment. The mix of Business Process Management (BPM) and low-code development supports our focus on process monitoring and continuous improvement, collaboration within and outside of our company, and visibility into our records across applications."

"Appian provides us a single point of enterprise visibility, control, and optimization over key cross-functional processes that directly impact our customers."

“The gaming industry continues to evolve at an increasing rate, and there is pressure to meet regulatory guidelines and to pursue process efficiency, while best serving our customer-base. We recognized early on that we needed to take a different approach to custom software and to process automation that would fulfill the unique operating nature of our business.”

"Appian technology has become an operational pillar that has permeated throughout our organization, transforming repetitive processes and changing the focus of work."

"Appian will help us to concentrate more on what is really important, which is our customer."

"When we look to the future, I challenge my team to find solutions that include all components of SCAM, When you can put each piece together, it’s like having men on base in baseball, and Appian allows us to hit grand slams."

“We went into the cloud with Appian because it allowed us to do things faster. We needed to ensure a quick return on investment, and Appian allowed us to achieve process efficiencies and make faster, quicker decisions.”

"As Target’s Appian capabilities and solutions continue to grow and deliver value, we are seeing ever-increasing demand for our services and solutions from new and existing clients."

"We don’t have formal program success measures. But I would say the biggest indicator of success is the fact that several of the applications built by citizens (or in partnership between IT and citizens) are some of our most heavily used Appian applications. These are not small apps either: they automate meaningfully complex and important processes. Another indicator of success is that the community is still growing. Most of our newer Citizen Developers came to us because they saw the success of their peers in other business groups in solving problems with Appian and they wanted to do it for themselves."

"CON-IT is modernizing the contracting enterprise. CON-IT allows for audit transparency and is built on a modernized technical platform that resides in the cloud. CON-IT is faster and cheaper to maintain than legacy systems that are antiquated and have been mandated to retire. Our users are involved throughout development and deployment, and the feedback we’ve gotten so far has been exceptional."

"With Appian our Partners can make each customer interaction more effective and productive, access the right data, and the whole process is visible at every stage of the customer journey. This supports our Omni-Channel aspirations and is all about: smarter decisions, faster action, and more transparency to deliver the best customer experience. Appian has also enabled us to access customer information on a mobile device."

“With Crawford Desktop and CAT Connection we are changing how quickly and effectively the insurance industry can respond to the people displaced by major catastrophes."

“Corporate innovation is usually driven by market research that only leads to small, incremental innovation; then you have entrepreneurial innovation. And entrepreneurs rarely use market research, market data, at all. What they do is, they come up with an idea, and they have an instinct that over time that idea will stick in the marketplace and become a huge disruptive idea.”