103 Appian Testimonials

"With Appian our Partners can make each customer interaction more effective and productive, access the right data, and the whole process is visible at every stage of the customer journey. This supports our Omni-Channel aspirations and is all about: smarter decisions, faster action, and more transparency to deliver the best customer experience. Appian has also enabled us to access customer information on a mobile device."

"We don’t have formal program success measures. But I would say the biggest indicator of success is the fact that several of the applications built by citizens (or in partnership between IT and citizens) are some of our most heavily used Appian applications. These are not small apps either: they automate meaningfully complex and important processes. Another indicator of success is that the community is still growing. Most of our newer Citizen Developers came to us because they saw the success of their peers in other business groups in solving problems with Appian and they wanted to do it for themselves."

"Appian was chosen because it is a performant, secure, and reliable platform on which we could quickly implement AML Case Management."

"That is also why we chose the Appian platform that is an important and most of all, orchestrating enabler. By applying knowledge automation and robotic automation, we increasingly achieve more efficiency and speed in the digital service that customers expect from us.”

“Automation initiatives are not easy and, with lots of teams launching projects in different groups, we risked making the same mistakes repeatedly. Centralizing some of our experience in an automation advisory group allowed our project teams to be independent and agile, but also benefit from our knowledge.”

“When we first developed Appian, we assessed the business and looked to deploy the software where we could establish a quick win with something that had real relevance to the business and our strategic goals."

“Initially, our need was mainly in the orchestration and automation of processes as part of our Information System transformation initiative. Appian provided the necessary know-how and enabled agile collaboration between business and IT. Our internal Appian Center of Excellence made it easy to access and build software applications very quickly, making it possible to manage a portfolio of projects efficiently while gaining IT speed.”

"In the first 3 months we were up to 60,000 orders it turns out that as you made the process easier on the people who are using it, they’ll use it more often and they’ll use it in ways you hadn’t thought about."

"Appian’s scalability of processes is achieved by easily integrating new developments and pre-existing libraries, which allows us to have shorter development cycles and the possibility of reusing components."

"Our vision is to make our customers’ journey completely seamless, regardless of which part of our bank they interacting with. The speed at which Appian helped us develop and deliver these mission-critical applications made them the ideal partner to bring our vision to life."

"Before we build anything internally, we will use Appian. It is cheaper and faster and relates to the business."

“It's a win-win for everybody. It's a quicker, more efficient, more fluid process for the customer. And the rental agents are able to turn more vehicles as a result.”

"We have to understand how much of the various materials we are using, Appian allows us to add all those numbers together across all of our capital carbon footprint programmes and come up with numbers that we can then address and reduce. Being able to sit in a meeting and bring up information, wherever that might be and without having to wait for an analyst to crunch the data, is a game-changer. That expectation is set now.”

"We are keenly focused on the needs of our customers. That is the source of UMG’s market leadership. Appian gives us the ability to see all of the data we need to make smarter decisions, and execute the processes required for faster action, allowing us to stay ahead of the competition."

"Our vision is to be known for being a leader; providing 5 star service to our customers. We realized that we needed a modern IT platform in order to remain at the forefront of service excellence."