104 Appian Testimonials

“Creating a unilateral system that connects these multiple departments and breaks down those silos for us has positively impacted compliance, our stakeholders, and helped us become very data rich."

"The project has been a real success. We’ve been able to deploy it throughout Europe, and the UK will be going live next year. The ROI is measured in terms of workflow improvement and freeing up time to focus on other strategic projects. Appian is a great, easy-touse tool and both Appian and Anone have been very flexible in working with us to meet our requirements."

"Previously they [the customer] might have up to 12 to 22 systems that they had to navigate on a daily basis. That’s down to one which is Appian."

"Given the low-code capabilities of the Appian software, we are able to deploy processes not only faster, but are also deploying them in more countries at once."

“Designed more like a business lounge than a typical bank, this is a ‘first of its kind’ in the Philippines, and an embodiment of digital transformation in the banking industry.”

“The consumer experience is extremely important to us. With Appian, we can support hundreds of data sources that are easily accessed when contacting consumers, which has led to enhanced user experience and collaboration.”

“When we first developed Appian, we assessed the business and looked to deploy the software where we could establish a quick win with something that had real relevance to the business and our strategic goals."

“With Appian we can now manage a high volume of information as we have a 360 view to get data about the customers by retrieving it from different systems. And the result of that is a 25% reduction in the average customer care agent handling time from the legacy application. It’s incredible!”

"We don’t have formal program success measures. But I would say the biggest indicator of success is the fact that several of the applications built by citizens (or in partnership between IT and citizens) are some of our most heavily used Appian applications. These are not small apps either: they automate meaningfully complex and important processes. Another indicator of success is that the community is still growing. Most of our newer Citizen Developers came to us because they saw the success of their peers in other business groups in solving problems with Appian and they wanted to do it for themselves."

"Sometimes a financing application would take 3 to 4 weeks from initiation to that final payment to the ally, and by automating the process intelligently, we were able to make it a 2 to 3 day process from start to finish."

"One of the beauties of the Appian app is it’s now a secure platform where a customer feels safe entering information."

"Appian’s Work Platform helps our IT infrastructure to match our brand promise of excellence and high-performance. Appian is fast in terms of application roll-out times, precise in terms of the control it gives us over our operations, and modern in terms of its features, such as native mobility and social collaboration."

“We wanted to improve what we call the innovation process in order to have a faster time-to-market than we had before. The impact is huge since everything is centralised in Appian.”

“Appian is focused on the rapid delivery of both process-centric and data/case-centric applications. Appian was the first vendor to introduce social and mobile functionality as foundational components. New capabilities focus on case management, data virtualization, responsive design, and application performance tuning.”

“It allows me to confidently go back to our clients and say that we’re providing you the best experience that Triad can from a process standpoint because we know we’re partnering with the best in the space.”