"We don’t have formal program success measures. But I would say the biggest indicator of success is the fact that several of the applications built by citizens (or in partnership between IT and citizens) are some of our most heavily used Appian applications. These are not small apps either: they …

"When we look to the future, I challenge my team to find solutions that include all components of SCAM, When you can put each piece together, it’s like having men on base in baseball, and Appian allows us to hit grand slams."

"The low-code, rapid deployment, and easy-to-tweak nature of the Appian platform has leant itself well to the requirements of technology-savvy capital markets firms."

"Our vision is to make our customers’ journey completely seamless, regardless of which part of our bank they interacting with. The speed at which Appian helped us develop and deliver these mission-critical applications made them the ideal partner to bring our vision to life."

“With Appian we can now manage a high volume of information as we have a 360 view to get data about the customers by retrieving it from different systems. And the result of that is a 25% reduction in the average customer care agent handling time from the legacy application. …

“It allows me to confidently go back to our clients and say that we’re providing you the best experience that Triad can from a process standpoint because we know we’re partnering with the best in the space.”

“With Crawford Desktop and CAT Connection we are changing how quickly and effectively the insurance industry can respond to the people displaced by major catastrophes."

"Appian will help us to concentrate more on what is really important, which is our customer."

“Initially, our need was mainly in the orchestration and automation of processes as part of our Information System transformation initiative. Appian provided the necessary know-how and enabled agile collaboration between business and IT. Our internal Appian Center of Excellence made it easy to access and build software applications very quickly, …

"Appian’s comprehensive technology and services expertise helped us create a highvalue BPM program that has transformed our business. Our Appian-based Claims Management solution, leveraging strong technology, strategy and people, delivered $10 million (AUD) in benefit in 12 months."

“Appian is allowing us to focus on higher-value work, to shift time previously spent on administrative tasks to more engaging activities that allows us to think, develop and contribute, gaining a lot in efficiency.”

"Appian provided us with a centralized process automation solution which is flexible, stable, and scalable. Processes are executed on a daily basis by business users, and the necessary resources are supervised by the technical department, making humans and robots work together in a coordinated and super-efficient way."

"The project has been a real success. We’ve been able to deploy it throughout Europe, and the UK will be going live next year. The ROI is measured in terms of workflow improvement and freeing up time to focus on other strategic projects. Appian is a great, easy-touse tool and …

“Corporate innovation is usually driven by market research that only leads to small, incremental innovation; then you have entrepreneurial innovation. And entrepreneurs rarely use market research, market data, at all. What they do is, they come up with an idea, and they have an instinct that over time that idea …

"We were really impressed with Appian. In spite of our internal CRM constraints and this being our first AGILE methodology implementation, we met project objectives in terms of time, quality and budget within the initial project scope."