"Our vision is to be known for being a leader; providing 5 star service to our customers. We realized that we needed a modern IT platform in order to remain at the forefront of service excellence."
“Our existing systems prevented production and advertising from delivering assets at a quick enough rate to meet customer demands."
"Previously they [the customer] might have up to 12 to 22 systems that they had to navigate on a daily basis. That’s down to one which is Appian."
"The digital transformation of companies has a clear ally in the automation of processes with RPA. The need to automate, digitize, and achieve operational efficiencies involves the implementation of software robots that accelerate and ensure the quality of processes and free people to attend to more strategic and higher-valued tasks."
"Sometimes a financing application would take 3 to 4 weeks from initiation to that final payment to the ally, and by automating the process intelligently, we were able to make it a 2 to 3 day process from start to finish."
"One of the beauties of the Appian app is it’s now a secure platform where a customer feels safe entering information."
“Appian gives us speed because we’re able to take an idea and go to actual execution and deployment much faster than we can with a lot of the other technologies we have now.”
"Appian technology has become an operational pillar that has permeated throughout our organization, transforming repetitive processes and changing the focus of work."
"I thought low-code was going to be something difficult to grasp, but as we're maneuvering, we see that low-code is easier for configuration. And it's expandable, it's scalable. It's going to raise the bar in terms of projects and how they need to run. It established some best practices for us."
"When we look to the future, I challenge my team to find solutions that include all components of SCAM, When you can put each piece together, it’s like having men on base in baseball, and Appian allows us to hit grand slams."
“We went into the cloud with Appian because it allowed us to do things faster. We needed to ensure a quick return on investment, and Appian allowed us to achieve process efficiencies and make faster, quicker decisions.”
"We are keenly focused on the needs of our customers. That is the source of UMG’s market leadership. Appian gives us the ability to see all of the data we need to make smarter decisions, and execute the processes required for faster action, allowing us to stay ahead of the competition."
"With every pricing decision affecting global market access, the company needed a data-driven, transparent process to enable informed decisions in real time."
"We’ve covered a lot of ground in a relatively short amount of time, and we wouldn’t have been able to do all that without a low-code platform like Appian."
"Using Appian and Blue Prism together gives us greater power in automating complex processes. Combining the two products extends the reach of our automation initiatives and enables centralized management of the entire workforce."