116 Appian Testimonials

“With turbines and substations, we were having a tough time documenting what the issue was, who was in the lead, and the next steps for things to be resolved."

“Our existing systems prevented production and advertising from delivering assets at a quick enough rate to meet customer demands."

“Appian gives us speed because we’re able to take an idea and go to actual execution and deployment much faster than we can with a lot of the other technologies we have now.”

"Anything you would love to accomplish, you can accomplish 10X faster with Appian."

"Digitizing Poste Italiane’s processes and becoming paperless were the key drivers for a transformation that could support a new digital economy. Through our partnership with Appian, we have seen significant improvements in the way we do our business, reducing lead times by at least 25% and the pressure on resources by 45% in some parts of the business, while still achieving the same outcomes."

"The thing that makes me most proud of my work is being able to tell my mother that my activities would also improve her life as well as that of her friends, relatives, and all the Italians who access our services."

"The complete digitization of processes enabled Poste Italiane to have full control over the main business flows (like Parcels contract activation or Bank Account activation), to enable automatic ‘reassignment’ mechanisms among operators, and even across different offices (‘breaking down geographical barriers’), to effectively manage workloads and, most importantly, to be fully aware at any time of the status of each Customer’s request. The review of business flows has led to an increase in efficiency, even at times of intense demand, and as a consequence a significant reduction in the overall. processing time with a relevant improvement in service levels for customers and an improvement in the Customer Satisfaction Index."

"It was really the enterprise features that Appian had that made it stand out. Having a very large plugin community that we could pull from, a lot of features around caching, abstraction of an object layer, a lot of the auto wiring and hookups to make APIs work with Appian."

"Working with Appian Professional Services has been fantastic. We accomplished more implementing Scrum and Agile in the first eight weeks Appian was here than we had done in the last few years."

“The rapid growth of the university meant we had outgrown the abilities of the existing manual business processes, and they were no longer able to keep up with the workload."

"Previously they [the customer] might have up to 12 to 22 systems that they had to navigate on a daily basis. That’s down to one which is Appian."

“We were missing the orchestrating layer between people and systems. Our KONE Process Manager, built on the Appian platform, brought clarity to operations, simplified daily work, and provided a platform for subsequent service-enhancing capabilities.”

“Intelligent process automation has evolved in its capability to not only mimic human activities, but to actually learn from them and improve over time, without the need for human intervention. This makes it easier for KONE to build smart applications that immediately deliver business impact and improve worker efficiency. It helps bridge the gap between IT and business.”

“With Crawford Desktop and CAT Connection we are changing how quickly and effectively the insurance industry can respond to the people displaced by major catastrophes."

"We adopted Appian's platform for Enterprise Rideshare because it combines the best of business process management, social business, mobile access and cloud deployment."