“We undertook a major digital transformation effort to provide a system to manage both rental inquiries (sales) and service requests (service). This meant not only setting up a full call centre solution based on Service Cloud, but also providing Salesforce access to building and site managers. AppCentrica worked tirelessly with …

“We decided to replace our out-dated Lotus Notes CRM with Salesforce and integrate with abas, our ERP. As the VP Operations & Marketing my goal with SF was to ensure we could effectively track leads and opportunities, as well as do robust analysis on our data to determine how best …