“Symbility is a publicly traded technology company that provides solutions to the insurance industry. We had already purchased and implemented Salesforce but faced common challenges to adoption such as inconsistencies in system use and a lack of process automation within the system. As the head of our PMO I worked with AppCentrica to support a more structured approach to configuring Salesforce, training users and providing best practices in adoption. Since going live we’ve seen a material improvement in adoption for our Property group. The optimization experience with AppCentrica was very positive.”