Alfresco provides modern enterprise content management (ECM) software built on open standards that enables organizations to unlock the power of their business-critical content. With the controls that IT demands and the simplicity that end users love, Alfresco's open source technology enables global organizations to collaborate more effectively across cloud, mobile, hybrid and on-premise environments. Innovating at the intersection of content, collaboration and business process, Alfresco’s software manages over seven billion documents, powering the daily tasks of more than 11 million users worldwide. Select Alfresco customers include: Amnesty International, Cisco, DAB Bank, FOX, NASA, PGA Tour, and Sony Entertainment. Founded in 2005, Alfresco’s UK headquarters are in Maidenhead, UK with U.S. headquarters in San Mateo, CA.
Case Studies, Success Stories, Customer Stories, & Customer Reviews are helpful for prospects trying to understand how similar business needs may have been addressed by Alfresco. Browse this list below to see how Alfresco has worked with different customers.
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Despite funding restrictions, Bristol City Council needs to ensure its front line public services are delivered effectively and that it continuously improves citizen access to its services. Achieving these objectives depends in part on the Council’s ability to enable the right combination of services with partner agencies.
Chief Enterprise, Architect, Bristol City CouncilVERIFIED REVIEWVERIFIED CURRENT USER
We knew from the onset that we needed an enterprise content management system that would allow us to store once and reference often,” said Scott Gillam, the Museum’s digital assets manager. “Whether we were delivering an in-gallery experience or something to a mobile device or to the web, we needed to be able to access our material from anywhere.
Digital Assets Manager, Canadian Museum for Human RightsVERIFIED REVIEWVERIFIED CURRENT USER
With the city facing a number of fiscal pressures, technology investments needed to be strategic, cost effective, easy to integrate with PeopleSoft and Oracle Enterprise Service Bus (ESB), robust, scalable, based on open standards and quick to implement. The city selected Alfresco Enterprise Content Management.
CIO, City of DenverVERIFIED REVIEWVERIFIED CURRENT USER
All content is tagged and organized to improve searchability, as well as to ensure governance of all critical data that is pushed to customers. Alfresco’s flexibility allows the company to easily map its thematic needs for information governance within the content management system, Katten said.
Director of Technical Publications, Genesys Telecommunications LaboratoriesVERIFIED REVIEWVERIFIED CURRENT USER
After evaluating more than ten different solutions, iMinds chose Alfresco for its flexible and powerful open source architecture and its ability to provide a solid system for secure collaborative work. The solution was implemented quickly and users were involved in the implementation process to ensure adoption and ease of use.
ICT Director, iMindsVERIFIED REVIEWVERIFIED CURRENT USER
One of the most important things that drove us to Alfresco was that it allowed us to access the code, which enabled us to customize the solution to our requirements,” said Nguyen. “We were able to achieve a great deal of integration, not only from other systems to Alfresco, but Alfresco to other systems as well.
Digital Information Manager, Macquarie UniversityVERIFIED REVIEWVERIFIED CURRENT USER
Vivium is a major P&V business and was acquired by the P&V Group in 2004. It operates exclusively through brokers who offer a wide range of life and non-life products tailored to meet the needs of private individuals and businesses, ranging from the self-employed and SMEs to large corporations. In 2007, the former ING insurance business was absorbed into Vivium, highlighting a need in the area of records management and more specifically for the scanning and archiving of insurance and HR-related documents. To be able to archive the records properly within the group’s existing system, a large proportion of the scanned documents had to be handled manually. Consequently, the aim of any new application would be to improve the old system across the board. The P&V Group’s preference was to implement a records management solution that would also enable it to develop its strategy for Document Management (DM), Enterprise Content Management (ECM) and Web Content Management (WCM).
Content is created in and stored using Alfresco Share. Custom forms were built in Share to help manage the creation of content. When new content is loaded into Alfresco, rules are applied and it is transformed into a specific content type with start and end dates. A content owner from the merchandizing team goes into Alfresco and adds metadata and assigns it to Web pages. The content then is added to the staging site. Using a custom built tool, the content owner can edit the content directly in the preproduction / authoring environment. Any changes made on the site are automatically saved in Alfresco using Web services. Once content is approved it can be moved to the production site immediately or scheduled for a specific time. As a result, banners or videos are frequently swapped out in minutes when items sell out.
Principle Application Developer, Saks Fifth AvenueVERIFIED REVIEWVERIFIED CURRENT USER
An earlier file sharing system implementation had failed to deliver the functionality and ease of use Scania needed to enable its ‘no restrictions’ share and collaborate vision. Keen to eliminate the risk of users turning to non-secure consumer centric sharing services, the hunt was on for a truly world-class collaboration solution.
Manager of Core Collaboration Services at ScaniaVERIFIED REVIEWVERIFIED CURRENT USER
The next step will be incorporating event management into the platform, enabling contributors to manage the content presented at Teach For All-sponsored conferences, attendance, as well as more robust social collaboration such as gamification (e.g., receiving badges for different engagement activities). Teach For All also plans to incorporate video into Alfresco in the near future.
Senior Director of Information TechnologyVERIFIED REVIEWVERIFIED CURRENT USER
TSG first built InfiniTEXT using EMC Documentum but quickly moved it to Alfresco Enterprise running on Amazon’s Cloud Services. Alfresco provides UCPGC with a flexible solution that can adapt to changes quickly allowing the organization to add new features and document types as needed. It easily integrates with other technologies and has a significantly lower cost of ownership.
Executive Vice President, Chief Operating Officer, UCP of Greater ChicagoVERIFIED REVIEWVERIFIED CURRENT USER
“We are a creative, visual company with our teams producing fantastic, brilliant content,” said Reid. “We don’t want to hinder their creativity, however, it is important to ensure that the corporate memory of the organization is retained by centralizing our documents. Sites have been made accessible to all, enabling better collaboration and sharing of content both internally and externally.
Information Manager, WWF-UKVERIFIED REVIEWVERIFIED CURRENT USER
Excellent customer service is crucial to maintaining sales especially in the retail industry. The IT Department needed a document management solution that would integrate with its in-house, developed business application and provide each customer service representative with a complete view of all client interaction histories (mail, calls, emails). Some key considerations were:
IT Manager, AfibelVERIFIED REVIEWVERIFIED CURRENT USER
Longer term, however, the requirement was for a platform capable of supporting the authority as it journeyed towards a fuller implementation of ECM in the future – enabling the initiation of archiving, records management and digital asset management, for example.
IT Chief, Alingsås MunicipalityVERIFIED REVIEWVERIFIED CURRENT USER
Ixxus was invited to design, build and deliver a content management solution and strategy that would maximize content potential by enabling the discovery and reuse of content assets across all Ascend companies.
Technology Project Manager, AscendVERIFIED REVIEWVERIFIED CURRENT USER
After speaking with Alfresco representatives at the Los Angeles Alfresco Meet-up, AU was introduced to Zia Consulting, a Platinum Partner. Zia recommended conducting a detailed road map assessment on the university’s technology infrastructure, business objectives, workflow requirements and record management needs. Over a period of six weeks, Zia consultants met with various groups within AU to understand current business processes and outline workflow models, as well as assess AU’s taxonomy structure for classifying documents.
Programmer Analyst, Athabasca UniversityVERIFIED REVIEWVERIFIED CURRENT USER
Ryan McVeigh, VP of ECM Solutions and Sales at Zia said, “Through our Initial Consulting Engagement (ICE) we delved into how their daily operations worked so that we could create a customized solution. Because of our ability to understand how the system needed to perform, we were able to increase user adoption making the whole solution function properly and give them great results.”
Managing Director of Application Development, Baldwin & LyonsVERIFIED REVIEWVERIFIED CURRENT USER
Zia worked with BSA to implement Ephesoft to manage invoice capture and create searchable PDFs with metadata tags. To do this, invoices are scanned, emailed or uploaded into the Ephesoft system which preforms OCR extraction of the invoice data. Using the CMIS standard, the data and all metadata tags are exported to an Alfresco repository. Once in the Alfresco system, a workflow begins by triggering an email in Microsoft Outlook with the document URL to the accounts payable department. The invoice is then reviewed; commented on; and additional information can be added as appropriate before final approval.
CFO, BSA LimitedVERIFIED REVIEWVERIFIED CURRENT USER
While the BT marketing team is responsible for managing these sites, a majority of the microsite development and maintenance was done by the Web creative team. The process was extremely manual and included decentralized active server pages (ASP). New Websites or pages were created using ASP and server-side include directives. With no central content management system in place, BT implemented basic file automation, but it was insufficient.
Robert W. Sansom
Head of Online Creative, BT ConferencingVERIFIED REVIEWVERIFIED CURRENT USER
The architecture comprises a single Alfresco installation, which serves as a foundation upon which various modules are developed to meet specific collaboration and document management requirements. The modules correspond to well-defined spaces, which users access according to their rights.
Collaboration, Innovation and Security Team Manager, DCNS IT DepartmentVERIFIED REVIEWVERIFIED CURRENT USER
It was clear that the school district needed to do something about its document management challenges which also included meeting new rules passed by the Alberta Province regarding the retention of student discipline letters. The district needed to move from its paper-based processes to an electronic student and employee records management system. It needed a versatile document management system that would integrate with legacy systems, be easy to use and have a low cost of ownership.
Supervisor, District Records and FOIP Management, Edmonton Public SchoolsVERIFIED REVIEWVERIFIED CURRENT USER
Elixir Technologies is the developer of Tango, a collaborative document output customer communication platform able to integrate and manage the people and processes associated with creation, management, and delivery of highly personalized content including printed documents, email, web pages, and to mobile devices. Modules include design and layout, data management, business logic, production, and content management and archival which use Alfresco. These modules are integrated with Tango’s workflow component providing collaboration and control at all levels — all accessible from a browser.
Product Manager, Elixir Technologies CorporationVERIFIED REVIEWVERIFIED CURRENT USER
The document management platform that Queres has developed for Alfresco has met the scalability requirements, capable of growing incrementally and to other departments, and it is mobile. As Figueiras points out, this means that “we directors can work faster. We can get through routine tasks easily and spend more time creating value and business strategies”.
Director de TIC de Estrella GaliciaVERIFIED REVIEWVERIFIED CURRENT USER
The company’s IT team decided to evaluate new systems that could streamline their student loan workflow process while also offering a lower total cost of ownership. Like many business affected by the credit crunch, First Marblehead needed to lower costs and wanted to reduce or eliminate costly software license and maintenance subscriptions.
Vice President, Micro StrategiesVERIFIED REVIEWVERIFIED CURRENT USER
With the aim of resolving this situation, Fluidra finally looked into introducing a platform for global document management and, along with its partner CSC (Computer Sciences España), embarked on the Alfresco project in November 2012. “We selected Alfresco because it is open source and because of its huge potential to expand into other areas of the company without the requirement of additional licenses; furthermore, through being a corporate platform, we were guaranteed that it could be configured and adapted to meet the challenges thrown up by Fluidra's documents and content”, says Joan Soriano.
IT Project Manager de FluidraVERIFIED REVIEWVERIFIED CURRENT USER
We needed to remove the dependency on the Engineering team to manage content and enable the site producers to directly control the process themselves. With Alfresco, the producers can edit show content at any time, preview for correctness and schedule for publishing without needing an engineer-in-the-middle. Engineering could then focus on building web sites.
Vice President of Technology, FOXVERIFIED REVIEWVERIFIED CURRENT USER
In 2008, Gétaz Miauton decided to acquire an Electronic Document Management solution to archive and manage all of its human resources documents. Market research was performed to study the offerings available to solve the important problems of document storage. In fact, the company needs to store not only documents relating to current employees, but also some specific documents for employees who have left the company. As well as this archiving problem, the goal was to achieve quick and easy access to all documents, particularly to those that are confidential and stored in cabinets with protected access.
ERP Project Manager, Gétaz MiautonVERIFIED REVIEWVERIFIED CURRENT USER
"We had a steep learning curve getting to grips with ECM,” confirms Neil Grant. "As a small company, with no IT department, we had to learn the intricacies of structuring our data and processes to enable pain free collaboration for our teams. Alfresco gave us the no nonsense answers we were looking for and, with the help of their integration partners, we’ve come a long way."
Managing Director, Harris GrantVERIFIED REVIEWVERIFIED CURRENT USER
Rivet Logic implemented a Java-based content delivery system that seamlessly connects the presentation, application and content repository layers for high performance and scalability. A Service Oriented Architecture (SOA) approach addresses the need for single sign-on support, while enabling integration with a variety of systems, including a blogging platform, eCommerce system, an XML repository (for HBR article content), and community platforms. Integration with a third-party search engine offers powerful faceted search and navigation functionalities. This approach also meets standards-compliant XHTML/CSS requirements, maintains SEO-friendly URLs, and allows for straightforward integration of Web analytics.
Senior Project Manager, Harvard Business PublishingVERIFIED REVIEWVERIFIED CURRENT USER
Dave Taylor, the Research Project Manager responsible for introducing Activiti to the team, said “I had been considering the use of collaboration software such as SharePoint when I learned about Activiti. I was able to quickly implement our own cloud-based version and use the BPMN Editor to model the care pathway. I believe this approach will work with any medical specialty and can be modified by a clinical team themselves, so as to incorporate the specifics of their own practice which often vary between individual consultants.”
Research Project Manager, Imperial College LondonVERIFIED REVIEWVERIFIED CURRENT USER
By implementing Alfresco unaided, the IT Department saved on costs. With a proprietary solution, it wouldn’t have been so easy. “One of the issues with proprietary solutions is that purchasing services is very expensive. If we compare that with an open source solution we can develop and implement ourselves, the cost of the proprietary solution rapidly becomes prohibitive. Besides, it is rare to have a list of requirements that covers everything from the beginning, so we really appreciated having an agile solution. By using web scripts, we can call all functions natively and enrich them with additional layers without ‘breaking’ Alfresco or having to rewrite it,” says Jean-Philippe Palau.
Innovation Director, LaFargeVERIFIED REVIEWVERIFIED CURRENT USER
In the future, Alfresco will be integrated with Citrix ShareFile to enable improved cross organisational collaboration with partners and external organisations – a step that will revolutionise and modernise working processes beyond enterprise boundaries.
CIO, Liverpool Women'sVERIFIED REVIEWVERIFIED CURRENT USER
To provide users the ability to upload documents from Drupal to Alfresco, a CMIS API was created. Form documents required custom webscripts in order to initiate the workflow in Alfresco. Using CMIS to upload either document types triggers a workflow rule to establish the metadata of the reviewer and department head. The reviewer can then specify multiple users to review with final approval from the department head. Once complete the document can be published on the portal.
CEO, AppnovationVERIFIED REVIEWVERIFIED CURRENT USER
Alfresco was the only document management solution on the market that could meet all the requirements of the Agglomeration Community’s IT Department. Because it is an open source solution, Alfresco complied with articulated duties regarding responsible use of taxpayer money and easily integrates with Liferay and other business applications.
Deputy CIO, Montpellier AgglomérationVERIFIED REVIEWVERIFIED CURRENT USER
The NASA Langley Research Center conducts hundreds of tests each year designed to make aircraft and spacecraft safer and more efficient. These tests – which are performed by different teams of engineers, researchers, technicians, managers and customers – are highly collaborative, as teams need to be able to share ideas and view each other’s test documentation.
IT Architect, Research DirectorateVERIFIED REVIEWVERIFIED CURRENT USER
A major benefit of the new system is the ability to mine the information in medical records to uncover trends. For example, DSNY can correlate the number and types of injuries with particular events or look at treatment outcomes. The wealth of analytics that the new system provides gives DSNY the insight it needs to continuously monitor and improve safety practices.
Senior Director, Information TechnologyVERIFIED REVIEWVERIFIED CURRENT USER
With things starting to come to a head, the NHS Institute decided to invest in a content management system — one that was flexible enough to meet all of their needs and which could be accessed by all members of staff. It also needed to bring together key intellectual property scattered across multiple internal resources into a homogenous repository with standardised indexing that would allow the NHS Institute to easily manage the look and feel of materials. Furthermore, the system needed to be able to classify the most valuable content according to such factors as Intellectual Property status or document type. All of this had to be achieved without locking data into a proprietary software format and in a way that would easily integrate with whatever systems architecture the succeeding organisation might choose.
Chief Information and Knowledge OfficerVERIFIED REVIEWVERIFIED CURRENT USER
OB10 needed to provide easy and efficient access to company product, project, compliance and HR documentation for users across its offices. As a lot of OB10’s staff members are on the road delivering services to customers, a key requirement was to give them access to documentation from mobile devices.
Product Manager, Internal Systems, OB10VERIFIED REVIEWVERIFIED CURRENT USER
PhenoPath evaluated multiple document management systems including Documentum, Interwoven, Microsoft SharePoint and Alfresco. In addition to the functional and user requirements that were used to evaluate these solutions, ensuring seamless integration with company’s Macs, along with PCs and Linux boxes, was an important consideration.
Principal, Reva SolutionsVERIFIED REVIEWVERIFIED CURRENT USER
In addition to improving the company’s brand recognition, the new portal is extremely cost effective. Posadas has seen a 40 percent reduction in total cost of ownership with the new Alfresco and Liferay implementation from its previous legacy solution. With Alfresco and Liferay there are no upfront licensing costs and technology subscriptions include support, maintenance and upgrades making it an extremely cost effective alternative. Both technologies are developed on Java allowing the Posadas IT team to leverage its existing technical skills without the need to hire expensive platform experts. Providing further cost savings, the centralized repository has also reduced content storage costs.
Strategy and Innovation Director, Grupo PosadasVERIFIED REVIEWVERIFIED CURRENT USER
The RACP recognises that its all well and good retaining information and documents and filing them away, but their true value lies in the ability to access, share and utilise that collateral effectively and efficiently. As such, the next challenge for the College is to work with Seed to implement a solid document management strategy that will enable users to work even ‘smarter’. Eventually this will also incorporate iPhone and iPad applications currently in development.
IT Transition Manager, Finance & Support Services for The Royal Australasian College of PhysiciansVERIFIED REVIEWVERIFIED CURRENT USER
By bringing all documents from the Trust’s key clinical systems into a single repository, staff will benefit from a streamlined process with more accurate indexing of documents, and a reduction in the time spent looking for documents. Clinicians will be able to respond to patients’ needs in a timely manner, ultimately allowing the Trust to deliver better patient care.
Head of IT Solutions, Sussex Partnership NHS Foundation TrustVERIFIED REVIEWVERIFIED CURRENT USER
In an effort to automate this process, The Reject Shop began looking for a solution that would simplify its document management workflow, accept scanned documents and metadata, and integrate with SAP. After evaluating several solutions, the company chose Alfresco One.
IT Project Manager, The Reject ShopVERIFIED REVIEWVERIFIED CURRENT USER
The company needed a document management system that provided greater flexibility and integration, comprehensive records management, collaboration and had a lower cost of ownership. The system would serve as a content platform for the entire company. All content generated from the different companies would be stored in one central repository providing the CPG more control and easier management of content.
Director, Content Solutions, Church Pension GroupVERIFIED REVIEWVERIFIED CURRENT USER
Over the past six months, the TOUR, added Alfresco Workdesk – also implemented by Blue Fish Development Group - to its document management suite of tools with the goal of making it the singular entry point for the organization’s business documents. Alfresco Workdesk’s seamless integration with MS Office fit the culture of the TOUR, and its highly configurable framework allowed the organization to build and architect customized solutions to manage their transactional processes.
To streamline business processes and enable more responsive customer and partner-facing operations, the UK Power Networks programme team, in partnership with business content owners, took the opportunity to simplify and standardise the company intranet’s look and feel. The ongoing introduction of document management and collaboration capability is being initiated on a targeted case-by-case basis; collaboration sites are requested by business users and site and folder governance is managed by IS.
As a documentary platform, Alfresco is the choice that undoubtedly adds the most value to Grupo EULEN. Grupo EULEN believes that Alfresco has a huge wealth of document management functionalities that need to be explored and applied in depth after careful requirement planning and effective decision-making processes.
To help implement Alfresco and streamline the content ingestion process, the Philharmonic turned to Alfresco Partner, Technology Services Group (TSG). TSG’s OpenMigrate software controls the flow of all metadata and images into and out of the Alfresco repository, allowing the Philharmonic to perform bulk metadata imports, image ingestion, and Web-enabling assets by indexing content in the front-end Solr search application. Content renditioning is performed prior to ingestion using a standalone implementation of ImageMagick, an open source software suite that converts the original JPEG images into web-optimized derivative files of various sizes.
New Yorker critic and author of The Rest is NoiseVERIFIED REVIEW
The company’s main sites are in Madrid (Corporate), Nice (Development) and Erding (Data processing center). Regional offices are located in Miami, Buenos Aires, Bangkok and Dubai. On a commercial level, Amadeus has 73 local commercial organizations looking after clients in 195 countries. Amadeus is listed on the Madrid, Barcelona, Bilbao and Valencia stock exchanges with the symbol “AMS.MC.” On 31 December, 2011, the company announced a turnover with comparable data of 2712 million euro and an EBITDA of 1039 million euro.
Unit Manager, Hotel IT Content chez AmadeusVERIFIED REVIEWVERIFIED CURRENT USER
Capio St Göran took the decision to implement a document management solution built on Alfresco for two key reasons. First, Alfresco offered peerless integration with a new intranet being developed for the hospital. Based on EpiServer CMS, Alfresco was integrated using REST Services and would deliver the simplicity of use that was essential for such a diversified group of end-users. Finally, as an open source solution Alfresco gave the hospital a low cost development route to creating a tailored document management system that met its exact needs.
Project Manager, Capio St Göran HospitalVERIFIED REVIEWVERIFIED CURRENT USER
It was clear that Carlson Rezidor Hotel Group needed to implement an enterprise-class document management (DM) system. Key requirements for the system included improved document search, robust security, ability to add metadata to documents, easy publishing capabilities and the ability to manage a document through its lifecycle.
Tim K Johnson
Team Lead, Information Technology Development, Carlson Rezidor Hotel GroupVERIFIED REVIEWVERIFIED CURRENT USER
Docapost DPS selected Alfresco as the only solution that offered the flexibility, document management and integration capabilities it needed. With Alfresco, the time-intensive manual processes and data entry would become a thing of the past; participants involved in individual bid proposals could collaborate with ease on documents and maintain full control of edits, permissions and version control. Fast interrogation of the information repository would mean users could respond consistently and efficiently to specific enquiries.
Client Strategy Director, Docapost DPSVERIFIED REVIEWVERIFIED CURRENT USER
Alfresco’s deep integration with CoSign will streamline the approvals process for external sponsors, enabling ERT to maintain a complete electronic workflow within the organization while seamlessly connecting external stakeholders. Digital signatures can be applied and verified in one simple step, ensuring ERT can demonstrate client cognizance and approval of operational agreements and change orders.
KIS (Knowledge Information Systems) Manager, EPFLVERIFIED REVIEWVERIFIED CURRENT USER
Implementing Alfresco ECM would deliver all the flexibility Hampshire Constabulary needed plus provide a low entry cost that would enable the force to ‘think big, start small and scale fast’. “As an open source product, Alfresco gave us the inherent platform flexibility we needed to achieve seamless integration with a multitude of systems and applications,” confirms Christina.
Applications and Data Architect Hampshire ConstabularyVERIFIED REVIEWVERIFIED CURRENT USER
“We demand a lot from our ECM product and Alfresco delivers with a robust product and great support. Alfresco provides us the functionality we need to improve our document processes and user collaboration — at an affordable cost. We look forward to using Alfresco for a long time and implementing new features such as mobile. Most importantly, we know Alfresco Support will be there every step of the way.” — Chris MacAndrew, ECM Team Leader, Miller Group
ECM Team Leader, Miller GroupVERIFIED REVIEWVERIFIED CURRENT USER
Looking to the future, the Digital Asset Management system is now enabling the National Gallery of Australia to understand and tell the ‘full story’ of a Work of Art. For internal stakeholders, this means being able to create, find and collaborate around content to support Exhibition Design and Education programmes; and to integrate Artist content owned by the Research Library to create a deeper, richer context for the Works of Art. For visitors (physical and digital), this means being able to seamlessly transition from viewing the Work of Art, to watching a video talk presented by the artist on their smartphone, to dynamically requesting a digital print of the work to be created in the Gallery Shop that they can pick up as they leave the Gallery.
Project Manager, National Gallery of AustraliaVERIFIED REVIEWVERIFIED CURRENT USER
“In terms of storage space, Alfresco enables us to confine the disk space required and thereby limit our purchases of this kind of hardware. Furthermore, we consider it an advantage that the Alfresco solution is Open Source, even though we did not specify that requirement. This has turned out to be a real asset. The fact that we have not retained a proprietary system means that we have been able to introduce a solution which meets the specific needs of our business to perfection.” — Daryoush Mikaili, Head of Information Systems at Ondeo IS Fra
Head of Information Systems, Ondeo IS FraVERIFIED REVIEWVERIFIED CURRENT USER
From its inception in 2006, the company founders wanted to develop a complete, end-to-end solution that encompassed the enforcement of retention policies, e-discovery response capabilities, an internal litigation repository, and a hosted litigation repository. In order to do this, RR needed to incorporate document and records management functionality into its product portfolio so that customers could store and manage documents in one central repository.
CEO, Rational RetentionVERIFIED REVIEWVERIFIED CURRENT USER
Today the Alfresco repository contains around 150,000 documents relating to around 4,500 funds. Documents are stored as images with metadata to support fast search and retrieval. Around 2,000 registered users access documents, via an API to SuperIQs web-based application. In the next two years, SuperIQ anticipates it will need to manage documentation relating to around 20,000 funds.
IT Manager, SuperIQVERIFIED REVIEWVERIFIED CURRENT USER
Asia’s largest low-fare airline, wanted to digitize its existing paper documents and make them available to employees electronically in order to improve workflow processes. The company wanted to reduce manual paperwork and set up document sharing across eight departments in three countries. The goal was to streamline processes, integrate with other business systems and enable quick decision making by managers.
A diverse and dynamic international education institution, the University of Westminster needed to replace its first generation intranet platform with an integrated enterprise content management (ECM) system that would enable the more effective and efficient management of complex information.
Head of Digital Development, Information Services, University of WestminsterVERIFIED REVIEWVERIFIED CURRENT USER
The Connected Devices application would not have worked without Alfresco. Right now, there would be no project, no service and no revenue. It is an essential structural part of the process. Open source helps lower costs, and that is vital for content management.
The first project deployed in the new environment consisted of a B2B customer process: Telephone trade transactions with brokers and other business partners. All order data have to be captured in some kind of ticket. Along with additional documentation, such as order confirmation from trading centers, DAB staff then forwards this data for processing. Of particular importance for a financial institution is to store all documents in compliance with audit-proof requirements.
Having analyzed, with the assistance of a consultant, internal processes and solutions currently available on the market, specifications were drawn up by a working group comprising employees responsible for preparing “formalized documents” on a daily basis. A call for tenders was issued in the third quarter of 2007. The aim of the call for tenders was to select an integrator who could propose and implement the solution to best meet the requirements of the Budget Directorate. Given the nature of documents produced by the Directorate, data security and confidentiality are fundamental selection criteria. However, these criteria should not make the implemented solution more cumbersome.
Head of the IT and Infrastructure department of the Budget DirectorateVERIFIED REVIEW
“Alfresco offered the greatest flexibility and extensibility of all the solutions we reviewed,” confirms Kurt. “Alongside meeting the FDA’s requirements on records management and security standards relating to the creation, classification, protection and record retrieval, it delivered integration with our ARX CoSign digital signature solution.” Implementation was undertaken by Alfresco’s Platinum Partner, Zaizi, who developed specially customized workflows and engineered the CoSign integration with Alfresco, combining the two so that workflows for multiple, parallel and sequential signatures can be managed. Today Alfresco currently manages over 400,000 documents and the process of migrating thousands of legacy documents from Windows file servers continues apace.
Senior Director, Information Technology at ERT.VERIFIED REVIEW
Alfresco was selected out of several document management solutions considered. Key reasons included its rapid implementation, its ease of use— allowing users to take immediate ownership—and its ability to seamlessly integrate and share information with other solutions.
Collaborative Systems Project ManagerVERIFIED REVIEW
The solution aims to implement the key requirements of the Research & Development department in the first step. Other criteria, particularly those geared to achieve a high degree of user acceptance, included ease of use, the ability to be integrated into already known surfaces (e.g., Email client, Windows interface or SAP), and the use of content via mobile devices. Documents should be edited offline and can be synchronized with the DMS automatically. In order to ensure worldwide access to information and documents, easy access via a web browser on the system should be ensured.
IT Project Manager, Leica GeosystemsVERIFIED REVIEW
The last two were instrumental in supporting the organizational project of decentralization of the departments. The spaces allow the new entities, which are geographically distant from each other, to communicate or get answers to questions fueled by the reorganization. From the start, the collaborative spaces have provided valuable support for the far-reaching managerial project. As a result, what was a potentially conflicting reorganization project turned out to be a real opportunity to promote the Alfresco project.
Once the strategic decision was made to move to Alfresco, the company’s 14 million documents needed to be migrated to Alfresco. These documents are regularly accessed by 700 of the company’s 840 employees in case and file management systems. The migration was managed by a team from Mannheimer and WeWebU. Completing the migration in a limited time frame before the end of the maintenance agreement for the legacy system was no easy task. WeWebU’s extensive knowledge and migration experience was essential to the success of the project while also ensuring continuous operations of the system for employees.
Head of IT, Mannheimer Insurance GroupVERIFIED REVIEW
“The ability to work with Alfresco’s Community version, which did not require a license or incur any costs, allowed us to start small. It meant that we could implement a system bottom up, carry out detailed tests and gain experience. Above all it gave us time to develop the necessary interfaces and enhancements. We were able to access the functionality of the entire system before we launched the enhanced system internally.” – Andreas Tielmann
They also needed a platform that included strong records management capabilities. “In addition to all of its high value features, the real prize with Alfresco is its ability to deliver comprehensive records management,” said Weismann. “Once our users are leveraging the solution for collaboration and document management, it’s relatively simple for them to make the jump to declaring records using the familiar Alfresco Share interface.”
Assistant Director of Information Management and TechnologyVERIFIED REVIEW
Nukissiorfiit has improved its business processes through the Alfresco platform’s enterprise content management alignment and potential for automation. Coherent case concepts have been established, as well as end-to-end document and case handling. The company has been able to improve risk management and safeguard access to verified documentation such as legal requirements including technical documentation, archives and personal data, while improving collaboration and sharing between business lines. Alfresco’s Outlook integration enables users to retrieve and archive critical content from user mailboxes to improve operational documentation, compliance and sharing.
The project was designed and delivered by Alfresco partner, Androgogic who worked together with Wesley Institute on the installation, configuration, data migration and development of the Moodle learning management system integration with Alfresco. As part of the installation and scripted data migration, Androgogic helped Wesley Institute customise and configure the metadata.
Assistant Head of Education, School of Education, Wesley InstituteVERIFIED REVIEW
Scanning proved to be one of the main technical challenges during the course of this project. Problems arising from formatting differences between the documents or from staples or bindings holding some papers together had to be resolved in order to ensure the best possible resolution. The recovery of metadata on the 800,000 scanned pages presented a second challenge, as, once the document and its metadata have been imported into the EDM, it is easy to search for.
Ixxus is one of the longest-standing and largest Alfresco platinum partners worldwide. The company specializes in large scale technical deployments, from DAM solutions across 39 countries, to WCM sites with 36 million hits at peak time.
Rivet Logic worked to develop two applications — Aetos, a database driven Grails application internal to NAS, which pulls data from various external sources; and DELS, the public facing Web application which reads and merges data from both Aetos and Alfresco. Aetos is the content repository that houses core information about Academy reports with data fed from external systems. Users have the ability to edit the information as well as put items through a workflow. Rivet Logic utilized Mule Enterprise Service Bus (ESB) to enable content integration between Aetos and the backend systems from which it draws its data.
The group had several further specific requirements within this, including the ability to customise content relationships and metadata, and to search and filter within both content files and metadata. The user interface needed to be customisable and extensible, with the capability of displaying workflow dialogs and metadata forms.
An award winning Alfresco ECM specialist consulting and systems integration firm helping organizations across broadcast, publishing, media and public sectors leverage the next generation of Internet technologies and solutions. Our approach combines the power of online communities, open standards, rich user interfaces, and service orientated architectures to help our clients engage with their customers and employees. Using open source software and open standards, Zaizi offers assembled innovative solutions quicker and at lower costs. Zaizi was awarded Alfresco Partner of the year for 2012 and 2013.
Zia Consulting delivers Enterprise Content Management (ECM) systems that succeed by addressing the most critical document-centric challenges facing organizations today. We tackle lack of user adoption with our “Easy ECM” approach - delivering a system that works the way users do with dynamic and role-based views, email and Office integration, simple internal and external collaboration, and secure mobile access. Additionally, we address the cost and complexity of document processing with solutions that leverage Alfresco as a "content hub," such as Intelligent Capture (OCR) and Enterprise Integration to ERP/CRM systems. Zia is focused on the content-critical needs of your business with our Secure Back Office Solutions for Corporate Legal, Human Resources, and Corporate Finance. Our Document Processing Solutions for Financial Services provide “Rapid ROI” to the Mortgage, Insurance, and Banking industries. To deliver Simple + Secure Solutions, Zia brings proven methodology and
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