75 Accela Testimonials

“Everything is electronic, there are no more paper plans. We’re not shuffling back and forth. We email notes back to the customer. They are able to make the changes right away and send them back to us. It is now a one-stop shop. You send in your application to the same people who are going to be reviewing and approving it as well as the people who are going to be issuing out the building permit.”

“We emailed a series of customer communications announcing the online option and citizens are now navigating the system on their own with success. The comments we are receiving from the public have been positive, thanking us for an added option, which traditionally has been paper-based and is now available online.”

“Government agencies operate within a culture that demands our data be freely available to our stakeholders. CivicData allows us to make the data easily consumable without the need for additional effort or IT support. CivicData is easy to use, robust and flexible enough to provide enhanced functionality.”

"The Accela Civic Platform gives us additional functionality to support document review and GIS capabilities in addition to mobile apps, and is aligned with our commitment to provide transparency and robust online services for our constituents."

"Cleveland's implementation of an enterprise e-government solution, complete with citizen access and mobile inspection capabilities, means that the City can serve its customers 24/7 and dramatically improve the permit approval process."

“The ability to collect all of the data and information in one location is priceless.”

"Nothing makes me happier than to hear that someone went online and watched the video again—that’s a tool people can use to get the point across and find out more information."

"It would take an hour to deliver the packets and a whole week to do the minutes. I don't know how we did it the other way. I wish we knew about this from the beginning."

"Before, we had to bring on seasonal staff when we processed all of our business license renewals each year. With Accela, we're able to handle roughly twice the volume without increasing staff, and we can identify and focus on our best revenue streams."

"We have contractors out in the field. They can be out on a job site, and they can check with a smart device or an iPad. We have a number of contractors out there, and they have no paper—they're all electronic. Everything is in their trucks. That's how they do business. So, the big benefit is they get to stay out and do their work."

"Thanks to our Accela solution, we were able to reduce turnaround times for residential permits from approximately three weeks to three days and for commercial permits from two months to 5-10 days."

"We appreciate the flexibility of Accela's Asset Management module, through which we can define almost any asset type we need. From a police cruiser to a generator or a park bench to a laser printer, we can customize the attributes we want to know about each asset, and associate them with work orders or scheduled maintenance and, in some cases, even track location by integrating with GIS."

"As a small city with limited budget resources but with a very active international port of entry and trade with Mexico, we selected the Civic Platform in the Civic Cloud because it eliminated the need for purchasing new computer hardware, software or servers in our IT Department."

"All of our inspectors currently use Accela Mobile Office and we have now started using Accela Inspector on smartphones. The great thing with the new smartphone apps is it provides a much more flexible interface. It is hard to take a computer inside a jobsite and it's hard to do an inspection when you are lugging a computer."

"I'd rather spend our resources on our innovation and not on the hardware. We spend too much time trying to update our servers when we should be focused on the technology. A cloud-based environment lets us do that."