"Our former service provider started having outages. Sometimes the outages lasted for a few minutes; sometimes they lasted for a whole day. Often they happened on weekends, so we would come to work Monday morning and all our phones would be dead. That meant we had to reboot the phones …

"Moving services online has been huge. We’ve downsized on-premises equipment, reduced costs and strengthened business continuity."

"8x8 has significantly impacted how we engage with callers and resolve their issues. Chat inquiries are up, while call volumes have dropped, and average call waiting times are down."

"Having been a trusted partner for nine years, it was an easy decision to continue with 8x8. Since the recent upgrade to the latest 8x8 cloud system we have had access to even more features than before, at no additional cost. Our clients expect us to offer a premium service …

"Given the benefit we have seen from implementing 8x8’s cloud communications solution, I would have no hesitation in recommending 8x8 to other businesses looking to move their business telephone system to the cloud."

"Traditional security models can’t keep up with today’s network environments, What we’ve done is create the first-ever security solution that mirrors the operating model of dynamic data centers by protecting applications, no matter where they run."

"We already provided a great customer experience, but 8x8 has helped us gain efficiency, Our call-handling team can provide a personal touch with live answering, and then quickly get the call to the right place. The 8x8 queue makes them more productive while decreasing the overall hold time for callers."

"8x8 knows how to treat customers right. Although we’re a small church, we were treated like a major enterprise account. From the beginning, our account team was professional and prompt: anytime I call 8x8, I’m connected to someone who can help me right away. With that kind of service, we’re …

"8x8’s solution is robust, highly reliable, and cost-effective for the district to implement, and also pliable for the IT department to maintain. With 8x8, we can expand and modify our phone system as needed and support all the customers we serve, both internal and external."

"The openness of the 8x8 system is fantastic. It lets us develop our own tools so we can manage our contact center in whatever way best suits our business."

"8x8 will help us move forward, Their cloud communications are scalable across any geography, which will make it easy for our own cloud-based SaaS business to expand."

"Previously we didn’t see the need for remote agent access, but having that capability is key to our business continuity. In addition to winter storms, there are sometimes power outages that affect our building. With 8x8, our agents can work from home just as productively as they do in the …

"8x8 has enabled us to completely eradicate our siloed, fragmented legacy environment and replace it with a cohesive communications infrastructure that spans the whole company."

"8x8 enables us to elevate employee efficiency and ensure that company-wide communications actually add value to the business, rather than detracting like it used to with our legacy system."

"When we looked into revamping our communications infrastructure, it was imperative for us to find a partner that had experience supporting businesses of our size and scale, with distributed and mobile workforce requirements. 8x8 fits the bill perfectly."