340 8x8 Testimonials

“From hardware to services, Insight actively participated, followed up on every step and has been very responsive. It has been a win-win across the board.”

"Our system used coaxial lines and could only handle up to 25 calls in queue, The 26th call would be dropped, which meant that patients who needed help could not reach us, and important donors could not contact us either. We just couldn’t rely on our phones anymore, and it was becoming a serious problem."

"8x8 has emerged as the solution that addresses our challenges, empowers our scalability, and enriches our customer interactions. It's an integral part of our customer services and supports our ongoing growth strategy."

"Having been a trusted partner for nine years, it was an easy decision to continue with 8x8. Since the recent upgrade to the latest 8x8 cloud system we have had access to even more features than before, at no additional cost. Our clients expect us to offer a premium service and a having high call quality communications partner means we will never fall short of this expectation."

"Given the benefit we have seen from implementing 8x8’s cloud communications solution, I would have no hesitation in recommending 8x8 to other businesses looking to move their business telephone system to the cloud."

"Traditional security models can’t keep up with today’s network environments, What we’ve done is create the first-ever security solution that mirrors the operating model of dynamic data centers by protecting applications, no matter where they run."

"We already provided a great customer experience, but 8x8 has helped us gain efficiency, Our call-handling team can provide a personal touch with live answering, and then quickly get the call to the right place. The 8x8 queue makes them more productive while decreasing the overall hold time for callers."

"8x8 knows how to treat customers right. Although we’re a small church, we were treated like a major enterprise account. From the beginning, our account team was professional and prompt: anytime I call 8x8, I’m connected to someone who can help me right away. With that kind of service, we’re not going anywhere. 8x8 creates customers for life."

"8x8’s solution is robust, highly reliable, and cost-effective for the district to implement, and also pliable for the IT department to maintain. With 8x8, we can expand and modify our phone system as needed and support all the customers we serve, both internal and external."

"The openness of the 8x8 system is fantastic. It lets us develop our own tools so we can manage our contact center in whatever way best suits our business."

"8x8 will help us move forward, Their cloud communications are scalable across any geography, which will make it easy for our own cloud-based SaaS business to expand."

"Previously we didn’t see the need for remote agent access, but having that capability is key to our business continuity. In addition to winter storms, there are sometimes power outages that affect our building. With 8x8, our agents can work from home just as productively as they do in the office."

"8x8 has enabled us to completely eradicate our siloed, fragmented legacy environment and replace it with a cohesive communications infrastructure that spans the whole company."

"8x8 enables us to elevate employee efficiency and ensure that company-wide communications actually add value to the business, rather than detracting like it used to with our legacy system."

"When we looked into revamping our communications infrastructure, it was imperative for us to find a partner that had experience supporting businesses of our size and scale, with distributed and mobile workforce requirements. 8x8 fits the bill perfectly."