“We chose the 8x8 solution in part for its built-in disaster recovery capability. There’s no longer any single point of failure in our phone system, because the 8x8 architecture offers multiple redundancy and re-routing. And, if there is a power failure or Internet outage, employees can simply unplug their phones, …

"Choosing 8x8 was a no-brainer for us. The quality, features, and support they offered were exceptional."

"With a better understanding of organic growth in the call center overall and in the departments that agents refer calls to, such as technical support, we’ve been able to staff each department more efficiently based on actual demand.”

"Airports need reliable, secure and scalable services that are well beyond the capabilities of traditional on-premise PBX systems. The ability of cloud communications services to provide the resiliency and reliability that keep the communications systems of an airport running, shows that IP communications not only meet but exceed traditional telephony …

"The existing infrastructure and on-premises PBX telephone system at Belfast City Airport could no longer handle the needs of the 1,500 employees and eight buildings spread across the airport‘s 100,000 square foot facility, After a thorough assessment, a decision was made to replace the airport‘s old PBX system with 8x8‘s …

"There were a lot of limitations with our traditional PBXs, We have three separate customer support centers and couldn’t track calls routed between them because information was lost in the transfer."

"We operate in a high-touch industry that requires effective routing and handling of support calls. 8x8 has given us the tools and the data to make intelligent decisions about where to invest our resources so we can effectively support our customer base and sustain long-term growth."

"We looked at Cisco and ShoreTel systems, but they’re quite expensive and wouldn’t fully resolve our capacity problem, They’re also hard to manage. The idea of moving to the cloud was very attractive because hosted solutions are scalable, cost-effective, and don’t require a lot of IT maintenance."

"The help desk team has seen a huge positive shift in the way it works thanks to the 8x8 Virtual Contact Center."

"Switching our customer service to the cloud-based 8x8 platform has transformed the way our business operates."

"The 8x8 solutions enable us to bring everything together into a single dashboard, connecting the dots between all the disparate pieces of information that we have in constant motion."

"We’re frequently asked about integrating our own core applications with those of our clients: As 8x8 has already certified integration with many leading CRM packages, we can invariably accommodate these kinds of requests."

"Our Internet phone lines are running over fiber-optic cable, not the old copper wiring. When it rains here, it’s our wired lines that go down, not our hosted 8x8 service. People worried about VoIP not being reliable are thinking about the past. They need to take a fresh look at …

"We avoided spending $100,000 on a new phone system—our up-front cost was minimal—and overall savings have been at least $1,500 a month."

"Having been a trusted partner for nine years, it was an easy decision to continue with 8x8. Since the recent upgrade to the latest 8x8 cloud system we have had access to even more features than before, at no additional cost. Our clients expect us to offer a premium service …