340 8x8 Testimonials

"The 8x8 ContactNow system has transformed our inbound and outbound calling, meeting our complex and diverse needs across multiple departments and functions."

"As a healthcare service provider, we have to ensure that stored messages are secured and encrypted to comply with HIPAA regulations. But in evaluating the other system. the lack of security for instant messages was a deal-breaker."

"The seamless integration between 8x8 Work and Frontdesk gives our receptionist a much better experience. Also, our backup staff can answer incoming calls from the same interface that they normally use in their own work."

"We have some employees positioned in very rural areas—really off the beaten path—and we needed a solution that was simple and capable of being fully functional in a wide range of operating environments."

"Airports need reliable, secure and scalable services that are well beyond the capabilities of traditional on-premise PBX systems. The ability of cloud communications services to provide the resiliency and reliability that keep the communications systems of an airport running, shows that IP communications not only meet but exceed traditional telephony capabilities."

"The existing infrastructure and on-premises PBX telephone system at Belfast City Airport could no longer handle the needs of the 1,500 employees and eight buildings spread across the airport‘s 100,000 square foot facility, After a thorough assessment, a decision was made to replace the airport‘s old PBX system with 8x8‘s cloud-based communications solutions. The challenge we faced was upgrading the technology during the airport‘s normal day to day operations, which saw over 2.5 million passengers using the facility in 2013 making it one of the busiest periods in the airport‘s 30 year history."

"There were a lot of limitations with our traditional PBXs, We have three separate customer support centers and couldn’t track calls routed between them because information was lost in the transfer."

"We operate in a high-touch industry that requires effective routing and handling of support calls. 8x8 has given us the tools and the data to make intelligent decisions about where to invest our resources so we can effectively support our customer base and sustain long-term growth."

"We looked at Cisco and ShoreTel systems, but they’re quite expensive and wouldn’t fully resolve our capacity problem, They’re also hard to manage. The idea of moving to the cloud was very attractive because hosted solutions are scalable, cost-effective, and don’t require a lot of IT maintenance."

"The help desk team has seen a huge positive shift in the way it works thanks to the 8x8 Virtual Contact Center."

"Switching our customer service to the cloud-based 8x8 platform has transformed the way our business operates."

"The 8x8 solutions enable us to bring everything together into a single dashboard, connecting the dots between all the disparate pieces of information that we have in constant motion."

"We’re frequently asked about integrating our own core applications with those of our clients: As 8x8 has already certified integration with many leading CRM packages, we can invariably accommodate these kinds of requests."

"Our Internet phone lines are running over fiber-optic cable, not the old copper wiring. When it rains here, it’s our wired lines that go down, not our hosted 8x8 service. People worried about VoIP not being reliable are thinking about the past. They need to take a fresh look at the technology today."

"We avoided spending $100,000 on a new phone system—our up-front cost was minimal—and overall savings have been at least $1,500 a month."