340 8x8 Testimonials

"The 8x8 ContactNow system has transformed our inbound and outbound calling, meeting our complex and diverse needs across multiple departments and functions."

"As a healthcare service provider, we have to ensure that stored messages are secured and encrypted to comply with HIPAA regulations. But in evaluating the other system. the lack of security for instant messages was a deal-breaker."

"The seamless integration between 8x8 Work and Frontdesk gives our receptionist a much better experience. Also, our backup staff can answer incoming calls from the same interface that they normally use in their own work."

“The software of the 8x8 system is quite friendly and easy to use. It has more features than you would ever care to use. We ran the numbers on it and it was just so much more economical.”

“I was concerned we wouldn’t have control over the phone system if we moved it to the cloud. But 8x8 provides all the management tools we need we have the control we need, and 8x8 takes care of the rest.”

"By partnering with 8x8, we are able to offer our customers an innovative and cost effective communication and collaboration service. As a Gartner Magic Quadrant Leader, 8x8 was a natural choice to give our customers the level of quality and service they expect from Regus."

"Most businesses set up their contact centers to be transaction-based, but we’re in the travel and hospitality industry, which is relationship-based, Our customers take their vacation planning very seriously. When they call, they don’t want to talk to just any agent; they want to talk to ‘their’ agent. Through the 8x8 API, we’re able to capture and track each customer’s booking history, and then present that unique history to the agent who takes the call. It personalizes the customer’s contact with us, and deepens our relationship with them."

"With 8x8’s ATA adapters, we can purchase inexpensive phones and fax machines for the restaurants and then replace them as needed, The adapters are very easy to use—we just plug them in and they work! The voice quality is also much better than we had before."

"About a week before we’re due to open a new location, we go to the restaurant site and plug in the ATA adapters, Once we confirm they’re working, we know we’re ready to go."

"8x8’s cloud flexibility also helped ARRAY overcome the Air Force’s restrictions that prevented the use of other communication applications. Now we can just give them a phone number and a PIN code, and they can dial it right in. No downloading applications. We can easily have audio calls, conference calls and video calls—however people need to connect."

"8x8 was the obvious choice when we decided to transition to a cloud-based system because of their reputation for a high quality and reliable product. Their continued support over the years means we’ve never doubted this decision. Their commitment to customer service and support has always been second to none. This was especially clear when we upgraded to the latest system, which was seamless. Our clients expect the very best service from us and I know with 8x8 that we’ll be able to continue to deliver this."

"8x8 worked closely with us to ensure everything went smoothly, Although I had a couple of assistants help me swap out the phones, I was able to do all the prep work for the deployment myself."

"Working with 8x8 has been incredibly easy. We were keen to support a business based locally and with the fantastic solutions available, it was an easy decision to choose 8x8. It’s important for us to use cutting edge technology to make sure we are as efficient as possible and ensure our local residents receive the best possible support."

"With a better understanding of organic growth in the call center overall and in the departments that agents refer calls to, such as technical support, we’ve been able to staff each department more efficiently based on actual demand.”

"8x8 ties everything together: The seamlessness of the unified communications we now enjoy across the entire company has been a huge uplift for everyone."