354 8x8 Testimonials

"McLarens places a high priority on delivering outstanding customer service, making it critical for our US-based workforce to quickly and professionally respond to customer needs, whether that be from their car, a hotel room, or the nearest coffee shop, with the same capabilities as if they were in one of our offices."

"Introducing 8x8’s ECaaS solution was an obvious choice for us. We needed something that would work across the entirety of the business, was seamless to deploy and most importantly would boost the user experience for our customers—8x8 gave us all three."

"With 8x8, we’re better able to respect our customers’ time because we can deal with inquiries quicker. And on our end, it saves us time, which in turn means we can better support more customers."

"The statistics 8x8 generates are crucial for our growth. We had record-breaking call volume during the holiday season. We wouldn’t have been able to manage such a large volume of calls without the reporting information the 8x8 contact center software provides.”

"And by using the Auto Attendant feature, we could differentiate between sales and service calls, while preventing telemarketers from taking our time away from customers."

"Every time it rained, we had problems with our phone system because the insulation around the underground wiring had worn off."

"Selecting one of the other vendors would have meant keeping our on-site PBX and then adding on a new call center. With 8x8, we didn't have to compromise—we got everything we wanted."

“We have customers in 150 countries and operate in 20 languages with about 60,000 contacts a month. It was essential to have a single vendor for our contact center and phones, who could scale with us.”

“The ability to expand is crucial for us because we are growing and changing every day. Thanks to 8x8, we now have reliable, scalable phone service across multiple offices and counties.”

“We’ve definitely increased revenue and improved the way our people complete appointments because we’re able to QA their calls and coach them.”

“8x8 works with any business in any industry, so we constantly refer our customers to 8x8.”

“Our phone system is an integral part of our integrated healthcare delivery model, because it facilitates vital realtime inbound and outbound conversations between the frequent face-to-face appointments patients have with their Chen and JenCare Neighborhood Medical Centers doctors.”

“Users that are out of the office on Client meetings are still able to answer important calls that come through to their Direct Number in the office."

“The support, technology and pricing has given us an enhanced communications solution with significant savings.”

“Having a BAA was critical for us. You can install the best phone system in the world, but if you don’t have a BAA, you are not protected. I didn’t want to be sweating bullets if we were ever audited for HIPAA compliance. It’s not worth the risk.”