"Bringing the 8x8 Intelligent Customer Assistant to life in our environment was very easy because it’s already integrated with our existing 8x8 Contact Center system."
"After a storm we can literally pick up our telephones and hook them to a computer anywhere, or use our cell phones and the mobile app, and we are back in business. A customer’s phone call never has to be missed."
"8x8’s usability has been very, very enjoyable. We can make quick adjustments to the call flows or audio prompts in about 30 seconds and deploy them instantly."
“Moving to 8x8 gave us the optimal hybrid working approach, supported by the ideal mix of physical and softphones, with a solid unified communications roadmap to grow. We also felt confident they were the best choice in terms of reliability, integration possibilities, and migration support. That trust soon paid back when we completed the upgrade from Fuze without any trouble."
“Improved call quality was another big win for us.”
"8x8 has significantly impacted how we engage with callers and resolve their issues. Chat inquiries are up, while call volumes have dropped, and average call waiting times are down."
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