“Moving to 8x8 gave us the optimal hybrid working approach, supported by the ideal mix of physical and softphones, with a solid unified communications roadmap to grow. We also felt confident they were the best choice in terms of reliability, integration possibilities, and migration support. That trust soon paid back …

“We’ve definitely increased revenue and improved the way our people complete appointments because we’re able to QA their calls and coach them.”

"Since implementing its 8x8 cloud solution, Tangent International has reduced calling costs by a staggering 40%. Implementation was painless: one engineer installed the solution in just over a day and the whole team were quickly briefed on how to use the intuitive system. Staff can easily keep up to date …

"Thanks to 8x8, we have data that we never had before, which allows us to answer more calls, resulting in more revenue and more funds raised for wildlife."

“8x8 had a lot of the features that we were looking for, and it was wonderful because the team took the opportunity to get to know us and our stories. 8x8’s presentation was uniquely tailored to us, and that was exactly the type of personal connection that we were looking …

"Support requests have dropped by 90% and we spend 95% less time making system changes, which shows how well our 8x8 platform’s working."

"Even with the wide range of accents in Oldham, the 8x8 platform performs exceptionally well. It’s awesome."

"This transformation has not only strengthened our position as an industry leader but also future-proofed our operations to adapt to evolving customer needs."

“We rely heavily on 8x8 to maintain strong personal relationships with our customers. Offering the option of a callback is incredibly helpful. Also, if a customer encounters a problem, they can simply text us a photo, and our agents can guide them through the process.”

"We’re not a traditional contact center, so we went looking for something that made sense for our needs. 8x8 Engage comes at a great price point, and it’s a perfect option for us because it gives us the functionality that we need."

"We’re now hitting record CSAT and NPS numbers since we switched to 8x8. CSAT is consistently hitting nearly 90% and NPS is over 60, which is far above the expectations we had before setting out on this project."

"The most impressive part of 8x8 has been the connectivity of the system. We’re able to get access to data through 8x8 we were never able to access before."

"My favorite thing about 8x8 is the analytics for the contact center. It’s really useful and easy to find the information that I’m looking for. And now that the whole team is remote, it’s critical that I can monitor those kinds of things from my 8x8 dashboard. It’s incredibly valuable."

"It’s a good phone system and I really like the integration with Microsoft Teams. It’s really easy—it just works."

“The 8x8 team was absolutely incredible and very responsive. If I had a question, I usually received an answer within 15 minutes. They were always honest and transparent about what could be achieved. Our 8x8 solution worked from day one, and we haven’t experienced a single outage since.”