"8x8 enables us to save 30% in development time, deliver critical healthcare notifications at scale, and provide a seamless telehealth experience for both patients and clinicians."
"The openness of the 8x8 system is fantastic. It lets us develop our own tools so we can manage our contact center in whatever way best suits our business."
"We don’t have to waste time showing people how to use 8x8 because it’s so intuitive."
“8x8 had a lot of the features that we were looking for, and it was wonderful because the team took the opportunity to get to know us and our stories. 8x8’s presentation was uniquely tailored to us, and that was exactly the type of personal connection that we were looking …
"Support requests have dropped by 90% and we spend 95% less time making system changes, which shows how well our 8x8 platform’s working."
"Even with the wide range of accents in Oldham, the 8x8 platform performs exceptionally well. It’s awesome."
"This transformation has not only strengthened our position as an industry leader but also future-proofed our operations to adapt to evolving customer needs."
“We rely heavily on 8x8 to maintain strong personal relationships with our customers. Offering the option of a callback is incredibly helpful. Also, if a customer encounters a problem, they can simply text us a photo, and our agents can guide them through the process.”
"We’re not a traditional contact center, so we went looking for something that made sense for our needs. 8x8 Engage comes at a great price point, and it’s a perfect option for us because it gives us the functionality that we need."
"We’re now hitting record CSAT and NPS numbers since we switched to 8x8. CSAT is consistently hitting nearly 90% and NPS is over 60, which is far above the expectations we had before setting out on this project."
"The most impressive part of 8x8 has been the connectivity of the system. We’re able to get access to data through 8x8 we were never able to access before."
"My favorite thing about 8x8 is the analytics for the contact center. It’s really useful and easy to find the information that I’m looking for. And now that the whole team is remote, it’s critical that I can monitor those kinds of things from my 8x8 dashboard. It’s incredibly valuable."
"It’s a good phone system and I really like the integration with Microsoft Teams. It’s really easy—it just works."
“The 8x8 team was absolutely incredible and very responsive. If I had a question, I usually received an answer within 15 minutes. They were always honest and transparent about what could be achieved. Our 8x8 solution worked from day one, and we haven’t experienced a single outage since.”
“We have a very close relationship with our customers. To maintain this relationship, it’s important that our customer service team can answer the phone quickly, know who is calling, and for the connection to be clear.”
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