354 8x8 Testimonials

"Bringing the 8x8 Intelligent Customer Assistant to life in our environment was very easy because it’s already integrated with our existing 8x8 Contact Center system."

"After a storm we can literally pick up our telephones and hook them to a computer anywhere, or use our cell phones and the mobile app, and we are back in business. A customer’s phone call never has to be missed."

"8x8’s usability has been very, very enjoyable. We can make quick adjustments to the call flows or audio prompts in about 30 seconds and deploy them instantly."

"We work in a very volatile industry where sudden events, like weather changes, can suddenly drive significant changes in customer behavior and contact volumes. But 8x8 allows us to just roll with the spikes and drops in traffic seamlessly."

"We use a mix of desk phones, softphones, and the desktop app to stay connected, and 8x8 keeps everything so simple. Wherever you are, you can use it. And that’s what we love."

"8x8 enables us to save 30% in development time, deliver critical healthcare notifications at scale, and provide a seamless telehealth experience for both patients and clinicians."

"Our on-premises solution was a nightmare to use and manage, draining substantial amounts of our IT team’s time. It cost a fortune too. When we saw what 8x8 was capable of, we knew that we could transform our operations and customer experience for the better."

"I love the 8x8 onboarding experience. It’s really simple, streamlined, and quick. I can get a user up and running in just a few minutes."

"With 8x8, we’re better able to respect our customers’ time because we can deal with inquiries quicker. And on our end, it saves us time, which in turn means we can better support more customers."

"It was very impressive. 8x8 definitely has a winner with Intelligent Customer Assistant."

"8x8 was the clear choice for the community health center as they were very easy to work with and professional during the entire sales process. They offer customizable seat options for knowledge workers and Contact Center Agents to meet short- and long-term needs and integrate with Epic to enhance the client's and agent's experience. Driving down direct and indirect costs allows the organization to focus on other priorities."

"We had a hard deadline for getting our contact center live. But 8x8 was probably the most stress-free implementation I’ve ever had. It went brilliantly."

"8x8 was easy to implement. All people had to do was download the app. The rollout took us maybe two or three days, and we had no issues."

"Having intermittent phone lines meant people in need of support could be failing to get through to us, and it’s no exaggeration to say that could have life or death consequences. Thanks to our new, easy-to-use 8x8 calling system with call queues and an auto-attendant, we don’t risk missing critical calls, and service users can get the support they need. "

"Thanks to 8x8, we have data that we never had before, which allows us to answer more calls, resulting in more revenue and more funds raised for wildlife."