354 8x8 Testimonials

“With 8x8, we can see exactly how our agent team is performing, coach people as needed, and better allocate our resources based on call volume. This has helped us really improve our level of customer service.”

"The total monthly savings on our phone bill are over 35 percent. On its own this is very impressive, but when I add in the efficiency gains and customer experience improvements we’ve been able to achieve, it really confirms we made a great choice in 8x8."

“We've worked closely with the teams, taking the time to educate them on how the video calls will save them time and effort over the long term.”

"The process to upgrade from Fuze to 8x8 was nothing short of fantastic."

"8x8 Co-browsing immediately changed the quality of our customer service around walkthroughs. It made it easier for the team to deliver the best possible assistance."

"Our users all love 8x8. If we ever have an issue, it’s the wifi or a routing issue, but never 8x8."

"We now have much more visibility into our operations than we had with our previous system. 8x8 allows us to see what’s happening, from anywhere."

"8x8 Service Management has been great—it’s a huge value add. Our 8x8 representative has spent a ton of time with me, not only answering our questions but teaching me about user settings. Now, if someone has a problem, I can fix it. It’s all very quick and seamless."

"Before, our contact center staff were essentially blind to who was calling through to us. But with our customized 8x8 system, we have improved this visibility which allows us to solve customer problems faster."

"8x8 really excels when it comes to SMS marketing speed, performance, and delivery. It’s the perfect solution for us."

"The visibility the team has through dashboards and reporting is helpful to ensure we are hitting our service level metrics for Terracon."

"Our employees appreciate being able to transfer calls from their mobile phone, no matter where they are. For them, it’s a game changer."

"We chose 8x8 because it was a more polished cloud communications product than the other solutions we looked at, with better features and user experience."

"With 8x8, there's so much available out of the box. Also, the ability to customize and schedule reports and sentiment analysis is so simple, it allows us to get to what we need really quickly."

"Bringing the 8x8 Intelligent Customer Assistant to life in our environment was very easy because it’s already integrated with our existing 8x8 Contact Center system."