“It’s very gratifying to choose the right product and have it deliver what they say it’s going to deliver.”
“I would absolutely recommend 8x8 to a peer or another law firm looking for a cloud telephony solution. In the legal industry, there is always the urge to maintain the status quo, but you also want upgrades that go above and beyond that. And I think 8x8 offers the best …
"With 8x8, we have immediate access to things like quality monitoring, speech and text analytics, and a full view of the customer experience, which has been so valuable."
"The process to upgrade from Fuze to 8x8 was nothing short of fantastic."
"8x8 Co-browsing immediately changed the quality of our customer service around walkthroughs. It made it easier for the team to deliver the best possible assistance."
"Our users all love 8x8. If we ever have an issue, it’s the wifi or a routing issue, but never 8x8."
"We now have much more visibility into our operations than we had with our previous system. 8x8 allows us to see what’s happening, from anywhere."
"8x8 Service Management has been great—it’s a huge value add. Our 8x8 representative has spent a ton of time with me, not only answering our questions but teaching me about user settings. Now, if someone has a problem, I can fix it. It’s all very quick and seamless."
"Before, our contact center staff were essentially blind to who was calling through to us. But with our customized 8x8 system, we have improved this visibility which allows us to solve customer problems faster."
"8x8 really excels when it comes to SMS marketing speed, performance, and delivery. It’s the perfect solution for us."
"The visibility the team has through dashboards and reporting is helpful to ensure we are hitting our service level metrics for Terracon."
"Our employees appreciate being able to transfer calls from their mobile phone, no matter where they are. For them, it’s a game changer."
"We chose 8x8 because it was a more polished cloud communications product than the other solutions we looked at, with better features and user experience."
"With 8x8, there's so much available out of the box. Also, the ability to customize and schedule reports and sentiment analysis is so simple, it allows us to get to what we need really quickly."
"Bringing the 8x8 Intelligent Customer Assistant to life in our environment was very easy because it’s already integrated with our existing 8x8 Contact Center system."
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