354 8x8 Testimonials

“As a small team, we needed something powerful, yet easy to use and simple to manage ourselves. What’s more, 8x8’s solution seems designed from the bottom-up for the cloud, which sets it apart. Gartner’s Magic Quadrant also validates 8x8 as a global leader for Unified Communications as a Service.”

"8x8 has transformed the way that we work, not only from an IT infrastructure perspective, but also from a customer experience perspective."

“We didn’t have the flexibility to be nimble and provide new programs that resulted in increased call volume, or make changes to the IVR."

“I love the cloud platform. It’s simple to support, and I’m a big fan of the 8x8 Work app.”

"8x8 not only provided an excellent customer engagement tool, we made productivity much more streamlined by helping our advisers service clients more efficiently and consistently, wherever they are."

"We met some big objectives with 8x8. We’ve reduced our costs. Our team can now maintain the system easily in-house. And our workforce has found 8x8 to be simple and easy to use."

“Our sister company, Brescome Barton, was using 8x8 and they were happy with the results. They highly recommended 8x8, so we took a closer look. 8x8 impressed us in terms of features and functionality.” The team narrowed down their options, and in the end, they chose 8x8 XCaaS. The decision came down to 8x8’s excellent unified solution for both voice and contact center.”

"8x8’s reporting and analytics are robust, easy-to-use and intuitive. That’s been outstanding and our managers really like it."

"The team’s response to using 8x8 has been fantastic. Everybody loves it."

"Before 8x8, we had two different systems, so to make changes, we had to do the same thing in two different places. Now, we have everything all in one place with 8x8."

"8x8 is such an easy-to-use platform that it has broadened perspectives as to what is possible with a communications platform."

"With 8x8, we’ve saved a couple hundred dollars per phone, and multiplied by thousands of users, it adds up to a significant cost savings."

"8x8 is working great—much better than our old platform. There are a lot of really great features that we’re really excited about using, and also exploring for the future."

"After we moved to 8x8, we didn’t look back. We no longer have issues with dropped calls, the reporting is exactly what we want, and our contact center has flourished."

"Overall, the process of migrating to 8x8 went well. Porting over the phone number of our main IVR went without a hitch, and we had less than an hour of downtime when we switched over."