"We needed a true enterprise communications partner that could seamlessly and rapidly migrate our entire phone service to the cloud – while unifying our worldwide offices with a secure, reliable solution that works across the globe, As we looked at enterprise communications providers, we found that 8x8 offered the highest …
"Having intermittent phone lines meant people in need of support could be failing to get through to us, and it’s no exaggeration to say that could have life or death consequences. Thanks to our new, easy-to-use 8x8 calling system with call queues and an auto-attendant, we don’t risk missing critical …
“Our phone system is an integral part of our integrated healthcare delivery model, because it facilitates vital realtime inbound and outbound conversations between the frequent face-to-face appointments patients have with their Chen and JenCare Neighborhood Medical Centers doctors.”
"With 8x8, we have gained valuable insights into our call data. This helps us make informed decisions and improve our customer service."
"Choosing 8x8 was a no-brainer for us. The quality, features, and support they offered were exceptional."
"The mobile app has been a game-changer for us. I can stay connected wherever I am, which greatly enhances our customer interactions."
"Everything we’re doing with 8x8 is taking us to a better place."
"With the old premises-based system, there were so many devices and pieces of equipment that I had to take care of if something went wrong. And now with 8x8, I don’t have to do anything—everything is taken care of at the cloud level."
"8x8 has become a part of our vendor family, and I can't see us ever going back to the old systems."
"One of the best features of 8x8 is that it just automatically keeps our system up everywhere and we don’t miss a customer call."
"8x8’s cloud-based system is pretty much hands off for IT except for some routine admin tasks, which are easy for anyone on our team to accomplish."
“It was a very short learning curve for our users to get up to speed with 8x8 and 8x8’s ease of use helped our employees embrace the new system quickly.”
"Bringing in 8x8’s Video Interaction solution means that we can perform better triage."
“We've worked closely with the teams, taking the time to educate them on how the video calls will save them time and effort over the long term.”
"8x8 SMS Engage enables us to actively capture the ‘voice of the customer’ throughout the post-transaction journey and uncover opportunities to deliver better customer experiences."
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