340 8x8 Testimonials

”We interact with 30,000 customers a day over the phone, and it’s very important to us that the experience is a good one. 8x8 had the best call quality of any providers we looked at.”

"Excellent reliability and call sound quality — whether we're talking to a customer in Paris, France or Paris, Virginia."

"With 8x8, we have gained valuable insights into our call data. This helps us make informed decisions and improve our customer service."

"Choosing 8x8 was a no-brainer for us. The quality, features, and support they offered were exceptional."

"The mobile app has been a game-changer for us. I can stay connected wherever I am, which greatly enhances our customer interactions."

"Everything we’re doing with 8x8 is taking us to a better place."

"With the old premises-based system, there were so many devices and pieces of equipment that I had to take care of if something went wrong. And now with 8x8, I don’t have to do anything—everything is taken care of at the cloud level."

"8x8 has become a part of our vendor family, and I can't see us ever going back to the old systems."

"One of the best features of 8x8 is that it just automatically keeps our system up everywhere and we don’t miss a customer call."

"8x8’s cloud-based system is pretty much hands off for IT except for some routine admin tasks, which are easy for anyone on our team to accomplish."

“It was a very short learning curve for our users to get up to speed with 8x8 and 8x8’s ease of use helped our employees embrace the new system quickly.”

"Bringing in 8x8’s Video Interaction solution means that we can perform better triage."

“We've worked closely with the teams, taking the time to educate them on how the video calls will save them time and effort over the long term.”

"8x8 SMS Engage enables us to actively capture the ‘voice of the customer’ throughout the post-transaction journey and uncover opportunities to deliver better customer experiences."

"8x8 gives us the ability to just pull up the app on our phone or make calls from our laptop, which is exactly what our company needs."