"That causes too much pain and disruption for our clients' businesses, especially in the mid-market segment. Instead, we reduce user downtime by proactively addressing process issues and getting people back to work as quickly as possible."
“The ability to expand is crucial for us because we are growing and changing every day. Thanks to 8x8, we now have reliable, scalable phone service across multiple offices and counties.”
"About a week before we’re due to open a new location, we go to the restaurant site and plug in the ATA adapters, Once we confirm they’re working, we know we’re ready to go."
"I would recommend 8x8 because it’s so user friendly—not only for the agent, but also from a supervisory perspective. It makes our jobs easier."
“I was able to go back, listen to what had actually been said, and then calm the patient down, completely de-escalating the situation. In that situation, the patient representative had actually done everything correctly, and thanks to 8x8’s tools, we were able to establish that and learn from the event. …
"We are a global company, and 8x8’s support worldwide is excellent."
"8x8 was great, as once we set it up, we could do everything ourselves. We could actually see it, test it, play with it, understand it."
"The key feedback from staff is that using 8x8–the experience and ease of use–was night and day compared to our previous systems."
"We didn’t have the luxury of time because of other IT projects, but the 8x8 go live was impressively seamless, and we had a lot of support for the little things we had questions about."
"When I saw the 8x8 demo, my jaw dropped. It opened our eyes to the vast array of features and possibilities available. We realized how much we were missing out on with the old system."
"8x8 makes it easy for us to keep a record of our calls and quickly access them whenever we need to reference a past conversation between our agents and guests."
"I would absolutely recommend 8x8, 100%. We have really benefited from 8x8’s cloud-based services, high availability and reliability, and excellent support."
"I would absolutely recommend 8x8 to anyone who is in the market for a new communications system. It's a great product, and we've seen firsthand how it can improve communication and contact center operations."
"With the old on-premises phone system, troubleshooting and line moves typically involved technical assistance from a phone system support vendor. Now, thanks to 8x8, we’re self-sufficient and can perform our own user/group adds, moves, changes and other updates with a few clicks of the mouse via the 8x8 Administration web …
"With 8x8, we have gained valuable insights into our call data. This helps us make informed decisions and improve our customer service."
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