340 8x8 Testimonials

“While they functioned relatively well, they were not interconnected. This made it difficult to route calls between offices and meant ongoing management was tedious and complex. There was no easy way to configure the systems or make any changes that were required.”

"8x8 worked closely with us to ensure everything went smoothly, Although I had a couple of assistants help me swap out the phones, I was able to do all the prep work for the deployment myself."

"Implementation went smoothly and completed on time. The modern, familiar look of 8x8 instantly made our Microsoft users feel more comfortable with their new tools."

"I would recommend 8x8 because it’s so user friendly—not only for the agent, but also from a supervisory perspective. It makes our jobs easier."

“I was able to go back, listen to what had actually been said, and then calm the patient down, completely de-escalating the situation. In that situation, the patient representative had actually done everything correctly, and thanks to 8x8’s tools, we were able to establish that and learn from the event. 8x8 allows us to remove any ambiguity from a situation and provide clarity, which is vital in what we do.”

"We are a global company, and 8x8’s support worldwide is excellent."

"8x8 was great, as once we set it up, we could do everything ourselves. We could actually see it, test it, play with it, understand it."

"The key feedback from staff is that using 8x8–the experience and ease of use–was night and day compared to our previous systems."

"We didn’t have the luxury of time because of other IT projects, but the 8x8 go live was impressively seamless, and we had a lot of support for the little things we had questions about."

"When I saw the 8x8 demo, my jaw dropped. It opened our eyes to the vast array of features and possibilities available. We realized how much we were missing out on with the old system."

"8x8 makes it easy for us to keep a record of our calls and quickly access them whenever we need to reference a past conversation between our agents and guests."

"I would absolutely recommend 8x8, 100%. We have really benefited from 8x8’s cloud-based services, high availability and reliability, and excellent support."

"I would absolutely recommend 8x8 to anyone who is in the market for a new communications system. It's a great product, and we've seen firsthand how it can improve communication and contact center operations."

"With the old on-premises phone system, troubleshooting and line moves typically involved technical assistance from a phone system support vendor. Now, thanks to 8x8, we’re self-sufficient and can perform our own user/group adds, moves, changes and other updates with a few clicks of the mouse via the 8x8 Administration web console.

"With 8x8, we have gained valuable insights into our call data. This helps us make informed decisions and improve our customer service."