“I remember arriving at 7 am to an email that said we needed to create a virtual contact centre, immediately."
“8x8 Solutions were able to give us a cost effective, flexible and straightforward solution fully equipped with the very latest VoIP features.”
"Our business receives over 20,000 claims per year, so the phone system is very important. 8x8 is a future-proof solution that will grow and evolve with our organizational needs."
"When we were deciding on which solution to choose, we felt that the experience of 8x8 was one that we were willing to trust. And for us, it's a big part of who we are culturally as a business."
"8x8 is so simple to use. We love the interface; it’s very user friendly and made the transition from a non-VoIP user to a VoIP user pretty seamless."
"With 8x8, we have immediate access to things like quality monitoring, speech and text analytics, and a full view of the customer experience, which has been so valuable."
"From the technical side, our migration from our previous provider to 8x8 was very smooth. We signed the contract in September and were live by November."
“The chat piece in particular is really seamless. We did have a chat feature several years back, and it was a standalone and much more difficult. This has been effortless.”
"The decision maker for us was the ability to integrate Microsoft Teams with just a couple of clicks."
"8x8 has really brought us all together in a way that we’ve never had before. And it’s given us a new set of tools to collaborate with each other and our customers. It’s a huge advancement for our company."
"8x8 has given us confidence that our first point of contact will provide a great experience for our parents and our community."
"With 8x8, we cut our telecom bill in half, which was huge, especially for our administration."
"I love 8x8’s flexibility. Every department has its own needs for certain phone features, and with 8x8, we can just customize the system to whatever they might need."
"8x8’s detailed reporting is very important for us. We track some very specific metrics and we customize our reports. That might feel very standard, but it is not standard across the VoIP industry. 8x8’s reporting is one of my favorite wins."
“There are a lot of phone calls required to effectively steward the gifts made possible by our heroic donors and their courageous families. We strive to help serve our community, including Medical Examiners and Funeral Homes. In a stressed healthcare system, our job is to make hope possible and support …
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