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354 8x8 Testimonials

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  • "It was very impressive. 8x8 definitely has a winner with Intelligent Customer Assistant."

    Gary Boucher Partner Manager

  • "After a storm we can literally pick up our telephones and hook them to a computer anywhere, or use our cell phones and the mobile app, and we are back in business. A customer’s phone call never has to be missed."

    Susan Taylor

  • "We operate in a high-touch industry that requires effective routing and handling of support calls. 8x8 has given us the tools and the data to make intelligent decisions about where to invest our resources so we can effectively support our customer base and sustain long-term growth."

    James Metzger Director of Marketing

  • "For a non-technical person who went from zero knowledge to being completely responsible for the whole telephony service, I found rolling out 8x8 to be really simple."

    Lynne Barby Contact Center Manager

  • "When we were deciding on which solution to choose, we felt that the experience of 8x8 was one that we were willing to trust. And for us, it's a big part of who we are culturally as a business."

    Neil Jorgensen Customer Experience Manager

  • "8x8 is so simple to use. We love the interface; it’s very user friendly and made the transition from a non-VoIP user to a VoIP user pretty seamless."

    Samantha Bridges Customer Service Manager

  • "With 8x8, we have immediate access to things like quality monitoring, speech and text analytics, and a full view of the customer experience, which has been so valuable."

    Ian Palmer Customer Services Design Analyst

  • "From the technical side, our migration from our previous provider to 8x8 was very smooth. We signed the contract in September and were live by November."

    AJ Tasker Vice President and Director of Information Technology

  • “The chat piece in particular is really seamless. We did have a chat feature several years back, and it was a standalone and much more difficult. This has been effortless.”

    Christy Price Customer Service Center Manager

  • "The decision maker for us was the ability to integrate Microsoft Teams with just a couple of clicks."

    Daley Grainger Network Administrator

  • "8x8 has really brought us all together in a way that we’ve never had before. And it’s given us a new set of tools to collaborate with each other and our customers. It’s a huge advancement for our company."

    Mark Griffith IT Manager

  • "8x8 has given us confidence that our first point of contact will provide a great experience for our parents and our community."

  • "With 8x8, we cut our telecom bill in half, which was huge, especially for our administration."

    Frank Hershberger Director of Information Technology

  • "I love 8x8’s flexibility. Every department has its own needs for certain phone features, and with 8x8, we can just customize the system to whatever they might need."

    Letitia Martinez Director of Operations

  • "8x8’s detailed reporting is very important for us. We track some very specific metrics and we customize our reports. That might feel very standard, but it is not standard across the VoIP industry. 8x8’s reporting is one of my favorite wins."

    Alexandra Headley Manager of Donor Services
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