340 8x8 Testimonials

"Our CEO felt passionately that every customer call should be answered by a person — and not go to voicemail. With 8x8, that’s possible."

“8x8 allows us to set up our phone system to meet the needs of each office and the individuals who work there.”

"The mobile app has been a game-changer for us. I can stay connected wherever I am, which greatly enhances our customer interactions."

"That causes too much pain and disruption for our clients' businesses, especially in the mid-market segment. Instead, we reduce user downtime by proactively addressing process issues and getting people back to work as quickly as possible."

"The technology is easy to use and manage, and the cost is phenomenally competitive, especially compared to do-it-yourself phone systems."

"We used to have to set the night greeting manually on our old system. If we forgot and a call came in after hours, the phone just rang and rang, and the call wasn't answered. With 8x8, you just need to configure the Auto Attendant once, and the night greeting comes on automatically at whatever time you set. It gives us one less thing to worry about at the end of a long day."

“No matter what we need, 8x8 always comes through for us.”

"The kids we're dealing with cannot attend school five days a week or travel more than 2.5 miles to get to school."

“With the 8x8 solution, all of these services will now be under one umbrella, delivered seamlessly and securely in the cloud to all of our employees on whatever device they happen to be using. This will result in tremendous productivity gains across our entire organization as employees will be able to work more effectively when they are not in the office.”

"In our industry, people don’t want to leave messages and play phone tag. It’s important that we answer calls live as much as possible."

"To get the softphones to work, we had to download our provider’s app to specific machines. From then on, the software was tied to those machines, making them function as if they were hard phones. My employees had none of the flexibility and mobility that cloud solutions are supposed to provide."

"Our former service provider started having outages. Sometimes the outages lasted for a few minutes; sometimes they lasted for a whole day. Often they happened on weekends, so we would come to work Monday morning and all our phones would be dead. That meant we had to reboot the phones before opening for business, which was a hassle."

"Imagine having a sick child and not being able to reach the doctor! A parent who happened to have my cell phone number finally got through to me, and I contacted our service provider immediately. It took them two hours to figure out what was wrong, and even then they didn’t seem to understand how serious the situation was for my patients and their parents."

"IT consultants sometimes get stuck and recommend technology they’re comfortable with, rather than what’s best for the community. Instead of leading us forward, they lagged behind our IT vision."

"With 8x8, what I'm getting is cutting-edge technology, great support, and a very cost efficient price. So really, it's a win, win, win. Making the move to 8x8 was literally one of the best business decisions I've ever made. It's really improved our customer service and we're extremely grateful to them."