354 8x8 Testimonials

“Our 8x8 solution can handle any kind of customer contact: phone, online, chat, voicemail, email. Customers get to choose how they want to communicate, and we’re able to give each of them the excellent service they deserve.”

“Jitsi allows us to deliver a smooth user interface and a great experience both for our clinician clients and their patients. I’m confident it will meet our requirements for many years to come.”

“We chose the 8x8 solution in part for its built-in disaster recovery capability. There’s no longer any single point of failure in our phone system, because the 8x8 architecture offers multiple redundancy and re-routing. And, if there is a power failure or Internet outage, employees can simply unplug their phones, plug them into their home network and continue interacting with customers as if they’re still in the office.”

"There’s so much work involved with supporting a difficult system, made up of many difficult systems. And now, with 8x8, it’s just one easy solution."

"I would highly recommend 8x8."

"When people are looking at moving from on-prem to cloud, their big concern is: ‘How is it gonna work? Is it gonna be scary?’ But with 8x8, we've had no voice quality issues at all, no choppiness. And, I would recommend 8x8, it's been very easy to use."

“I’m so happy with 8x8’s service and the company. Across the board, I’d give them ten stars out of ten. Everything has all been perfectly smooth.”

“With 8x8, we can see exactly how our agent team is performing, coach people as needed, and better allocate our resources based on call volume. This has helped us really improve our level of customer service.”

“Training new hires on 8x8 is a lot faster than it used to be on our old system. It’s super easy, and they can then move on to learning other aspects of the business.”

“Everyone now has a single form of communication across the company. This has improved our efficiency and ensures we can provide the best level of service to our clients at all times.”

“The solution was delivered in line with Blue Connections deployment methodology which made the project run smoothly and on time."

“In addition to offering networking best practices as part of the project, 8x8 provided Wi-Fi dongles, and they have been incredibly helpful to the remote workforce, enabling them to literally work from anywhere in their home.”

"When the day came to port the numbers over, we had zero downtime. It was like our company had always been on 8x8. I couldn’t speak more highly of the 8x8 team and the ease of our transition."

"One of the helpful things about 8x8 was that as we were setting up our phone equipment at home, we switched to taking calls via the 8x8 mobile app."

"Our IT team no longer has to spend significant amounts of time managing our in-house infrastructure. It also allowed us to achieve a 50% reduction in our operating costs."