"Thanks to 8x8 we direct calls in a more accurate way, making our customer care executive’s time more focused and our customers happier."
"We use a mix of desk phones, softphones, and the desktop app to stay connected, and 8x8 keeps everything so simple. Wherever you are, you can use it. And that’s what we love."
"We operate in a high-touch industry that requires effective routing and handling of support calls. 8x8 has given us the tools and the data to make intelligent decisions about where to invest our resources so we can effectively support our customer base and sustain long-term growth."
"There’s so much work involved with supporting a difficult system, made up of many difficult systems. And now, with 8x8, it’s just one easy solution."
"I would highly recommend 8x8."
"When people are looking at moving from on-prem to cloud, their big concern is: ‘How is it gonna work? Is it gonna be scary?’ But with 8x8, we've had no voice quality issues at all, no choppiness. And, I would recommend 8x8, it's been very easy to use."
“I’m so happy with 8x8’s service and the company. Across the board, I’d give them ten stars out of ten. Everything has all been perfectly smooth.”
“With 8x8, we can see exactly how our agent team is performing, coach people as needed, and better allocate our resources based on call volume. This has helped us really improve our level of customer service.”
“Training new hires on 8x8 is a lot faster than it used to be on our old system. It’s super easy, and they can then move on to learning other aspects of the business.”
“Everyone now has a single form of communication across the company. This has improved our efficiency and ensures we can provide the best level of service to our clients at all times.”
“The solution was delivered in line with Blue Connections deployment methodology which made the project run smoothly and on time."
“In addition to offering networking best practices as part of the project, 8x8 provided Wi-Fi dongles, and they have been incredibly helpful to the remote workforce, enabling them to literally work from anywhere in their home.”
"When the day came to port the numbers over, we had zero downtime. It was like our company had always been on 8x8. I couldn’t speak more highly of the 8x8 team and the ease of our transition."
"One of the helpful things about 8x8 was that as we were setting up our phone equipment at home, we switched to taking calls via the 8x8 mobile app."
"Our IT team no longer has to spend significant amounts of time managing our in-house infrastructure. It also allowed us to achieve a 50% reduction in our operating costs."
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