354 8x8 Testimonials

"In our industry, people don’t want to leave messages and play phone tag. It’s important that we answer calls live as much as possible."

“Our 8x8 phone system has brought uniformity throughout our organization. It’s also enabled us to give customers a consistently high-level experience. In the restaurant industry, that’s essential to long-term success.”

"Our Internet phone lines are running over fiber-optic cable, not the old copper wiring. When it rains here, it’s our wired lines that go down, not our hosted 8x8 service. People worried about VoIP not being reliable are thinking about the past. They need to take a fresh look at the technology today."

“8x8 makes implementation so intuitive, we felt entirely confident doing it ourselves."

"The beauty of 8x8 with Teams is that we can all be on one system together. More than anything, I think it’s about keeping us connected."

“Customers live in a digital world where they bank and shop online and there’s an expectation we’ll deliver our services the same way. With a digital approach, we can also use our resources more effectively, whilst ensuring that those people who require more help and support to interact with us are not left behind."

"We are a tech incubator, but we were having to act like a telco for almost 1000 daily users — and we still couldn't offer the features people expected."

"We are also using the 8x8 Video Meetings platform both as an internal communications tool and as a way to interact with clients. This has been particularly valuable during the current viral pandemic as all staff are working from home."

“Customers could not reliably get in contact with us, and many staff were being forced to use their own personal mobile phones to contact clients and potential clients which is far from an ideal situation.”

"Before we decided to go with the X Series, we calculated a 20 per cent return on investment in our support centre and eight per cent in each bowling centre. We’re well on track to achieve those figures."

"Choosing 8x8 allowed us to adapt and provide thousands of colleagues with an integrated communication platform."

“We started looking for evergreen cloud contact centre capability that would keep pace with the market. But our discussions with 8x8 brought home the meaning of born-in-the-cloud. Their speed of platform evolution is constantly accelerating. Bringing UCaaS and CCaaS together on a single platform with everything fully integrated in one common modular cloud is mind blowing.”

"Thanks to 8x8 we direct calls in a more accurate way, making our customer care executive’s time more focused and our customers happier."

"We now have in place a flexible and scalable cloud communications platform that will meet our needs during the coming years."

"Moving services online has been huge. We’ve downsized on-premises equipment, reduced costs and strengthened business continuity."