"We’re frequently asked about integrating our own core applications with those of our clients: As 8x8 has already certified integration with many leading CRM packages, we can invariably accommodate these kinds of requests."
"8x8’s detailed reporting is very important for us. We track some very specific metrics and we customize our reports. That might feel very standard, but it is not standard across the VoIP industry. 8x8’s reporting is one of my favorite wins."
"Our transition to 8x8 was simple and easy. There was no downtime, no loss of sales, and the system has since proven to be stable and reliable."
“We didn’t have the flexibility to be nimble and provide new programs that resulted in increased call volume, or make changes to the IVR."
“We were spending hours setting up and managing instances, and handling updates when we actually wanted to focus on the core of what we do — the online event experience itself."
"I realized we had gone an entire year with no outages, no calls being lost, none of the problems we had with the old system."
"Rather than spending our time looking after the data center, putting out fires, and ‘keeping the lights on’, we can instead focus our attention on the future and ways in which we can grow the company. That is very satisfying."
"8x8 proved that they can consistently deliver our time-sensitive messages within seconds regardless of daily volume. The support team’s responsiveness and technical knowledge was also a key factor in choosing 8x8 over other SMS providers."
“We created our own system to broadcast SMS, but soon realised that wasn’t the right channel. Not only was it expensive for farmers to exchange texts, but many were unable to read or write. So we had to look at other options."
“We evaluated several options, but following a demo from 8x8 we knew their Chat Apps API ticked all the boxes, and being an approved Business Services Provider gave us the reassurance we needed that our solution would be approved by WhatsApp and Facebook."
“At that point, calls were leaving our phone system completely. We had to make a pivot.”
"Our 8x8 platform is now a critical component of our operations. We are known for our world-class levels of customer care and 8x8 ensures we are able to deliver this consistently at all times."
"8x8 deployment was great, the training was great—I couldn’t have asked for a better experience."
“While they functioned relatively well, they were not interconnected. This made it difficult to route calls between offices and meant ongoing management was tedious and complex. There was no easy way to configure the systems or make any changes that were required.”
“We could set up their VPNs, remote machines, provide datacentre services, and deliver the business continuity they needed.”
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