“They didn’t try to upsell at a time when I’m working to solve a problem. That’s what builds trusted partnerships.”
"Our previous solution was nowhere near as precise as the data delivered by callstats.io from 8x8. It’s outstanding."
“In addition to offering networking best practices as part of the project, 8x8 provided Wi-Fi dongles, and they have been incredibly helpful to the remote workforce, enabling them to literally work from anywhere in their home.”
“We didn’t have the flexibility to be nimble and provide new programs that resulted in increased call volume, or make changes to the IVR."
“We were spending hours setting up and managing instances, and handling updates when we actually wanted to focus on the core of what we do — the online event experience itself."
"I realized we had gone an entire year with no outages, no calls being lost, none of the problems we had with the old system."
"Rather than spending our time looking after the data center, putting out fires, and ‘keeping the lights on’, we can instead focus our attention on the future and ways in which we can grow the company. That is very satisfying."
"8x8 proved that they can consistently deliver our time-sensitive messages within seconds regardless of daily volume. The support team’s responsiveness and technical knowledge was also a key factor in choosing 8x8 over other SMS providers."
“We created our own system to broadcast SMS, but soon realised that wasn’t the right channel. Not only was it expensive for farmers to exchange texts, but many were unable to read or write. So we had to look at other options."
“We evaluated several options, but following a demo from 8x8 we knew their Chat Apps API ticked all the boxes, and being an approved Business Services Provider gave us the reassurance we needed that our solution would be approved by WhatsApp and Facebook."
“At that point, calls were leaving our phone system completely. We had to make a pivot.”
"Our 8x8 platform is now a critical component of our operations. We are known for our world-class levels of customer care and 8x8 ensures we are able to deliver this consistently at all times."
"8x8 deployment was great, the training was great—I couldn’t have asked for a better experience."
“While they functioned relatively well, they were not interconnected. This made it difficult to route calls between offices and meant ongoing management was tedious and complex. There was no easy way to configure the systems or make any changes that were required.”
“We could set up their VPNs, remote machines, provide datacentre services, and deliver the business continuity they needed.”
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