“When one looks at the messaging we’ve developed, it’s completely blended. It’s not just Virgin Media Business or 8x8. We’re proud of our brand and our identity and we bring that openly into this partnership. The intent is for the customer to feel there’s a unique flavour to it. For …
"8x8 is leading the future of communications and not just copying what someone else is doing. They’re driving the train in the direction that the market will follow."
"Previously we didn’t see the need for remote agent access, but having that capability is key to our business continuity. In addition to winter storms, there are sometimes power outages that affect our building. With 8x8, our agents can work from home just as productively as they do in the …
“They didn’t try to upsell at a time when I’m working to solve a problem. That’s what builds trusted partnerships.”
“I remember arriving at 7 am to an email that said we needed to create a virtual contact centre, immediately."
“Moving to this technology meant we could get our team working from home taking calls right away, with chat, email and secure payment capabilities to follow."
"COVID-19 has created huge challenges for the public sector. But it’s also presented a moment to rethink and transform specific services. The ‘new normal’ calls for extra safety, greater agility and enhanced services for citizens — which we’ve achieved with 8x8."
“What we needed to do was plug in the telephony part of it.”
“It provided the flexibility to work from home or the office, which was especially important to me as a small business owner.”
"Our communications skills are very important, and 8x8 has really met that with the phone system."
“So, when something keeps us from providing the best service to our customers, we take action.”
“It was also coming to the end of its operational life and so we needed to find a replacement.”
"8x8 is like oxygen–we don’t notice it, but we couldn’t live without it."
“When we first switched over to 8x8, our staff could become instantly mobile."
“That old phone system was not meeting our current needs.”
FeaturedCustomers has 1,930,839+ validated customer references
including reviews, case studies, success stories, customer stories,
testimonials and customer videos that will help you make better
software purchasing decisions.
