"We have a high volume of candidate interviews to carry out, so it makes sense to do these over video meeting rather than in person. We see a great opportunity to use 8x8 Meetings for candidate interviews. It’s simply a more efficient and productive way to run interviews and fits …
"Thanks to 8x8, we have data that we never had before, which allows us to answer more calls, resulting in more revenue and more funds raised for wildlife."
“While they functioned relatively well, they were not interconnected. This made it difficult to route calls between offices and meant ongoing management was tedious and complex. There was no easy way to configure the systems or make any changes that were required.”
“They didn’t try to upsell at a time when I’m working to solve a problem. That’s what builds trusted partnerships.”
“I remember arriving at 7 am to an email that said we needed to create a virtual contact centre, immediately."
“Moving to this technology meant we could get our team working from home taking calls right away, with chat, email and secure payment capabilities to follow."
"COVID-19 has created huge challenges for the public sector. But it’s also presented a moment to rethink and transform specific services. The ‘new normal’ calls for extra safety, greater agility and enhanced services for citizens — which we’ve achieved with 8x8."
“What we needed to do was plug in the telephony part of it.”
“It provided the flexibility to work from home or the office, which was especially important to me as a small business owner.”
"Our communications skills are very important, and 8x8 has really met that with the phone system."
“So, when something keeps us from providing the best service to our customers, we take action.”
“It was also coming to the end of its operational life and so we needed to find a replacement.”
"8x8 is like oxygen–we don’t notice it, but we couldn’t live without it."
“When we first switched over to 8x8, our staff could become instantly mobile."
“That old phone system was not meeting our current needs.”
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