“The software of the 8x8 system is quite friendly and easy to use. It has more features than you would ever care to use. We ran the numbers on it and it was just so much more economical.”
"It didn't sound like a high-quality business phone system. By 2011, the Taylors had had enough. We came into work one day and the phones weren't working again."
"Implementation went smoothly and completed on time. The modern, familiar look of 8x8 instantly made our Microsoft users feel more comfortable with their new tools."
“I remember arriving at 7 am to an email that said we needed to create a virtual contact centre, immediately."
“Moving to this technology meant we could get our team working from home taking calls right away, with chat, email and secure payment capabilities to follow."
"COVID-19 has created huge challenges for the public sector. But it’s also presented a moment to rethink and transform specific services. The ‘new normal’ calls for extra safety, greater agility and enhanced services for citizens — which we’ve achieved with 8x8."
“What we needed to do was plug in the telephony part of it.”
“It provided the flexibility to work from home or the office, which was especially important to me as a small business owner.”
"Our communications skills are very important, and 8x8 has really met that with the phone system."
“So, when something keeps us from providing the best service to our customers, we take action.”
“It was also coming to the end of its operational life and so we needed to find a replacement.”
"8x8 is like oxygen–we don’t notice it, but we couldn’t live without it."
“When we first switched over to 8x8, our staff could become instantly mobile."
“That old phone system was not meeting our current needs.”
“We didn’t have the flexibility to be nimble and provide new programs that resulted in increased call volume, or make changes to the IVR."
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