“I remember arriving at 7 am to an email that said we needed to create a virtual contact centre, immediately."
“We were spending hours setting up and managing instances, and handling updates when we actually wanted to focus on the core of what we do — the online event experience itself."
"With 8x8, there's so much available out of the box. Also, the ability to customize and schedule reports and sentiment analysis is so simple, it allows us to get to what we need really quickly."
"Delivering an exceptional customer experience is the difference between thriving and failing for a business like ours."
“Our 8x8 solution can handle any kind of customer contact: phone, online, chat, voicemail, email. Customers get to choose how they want to communicate, and we’re able to give each of them the excellent service they deserve.”
"Excellent reliability and call sound quality — whether we're talking to a customer in Paris, France or Paris, Virginia."
“They (8x8) had the innovation, flexibility and integration capabilities we needed, as well as a strategy that matched our goals for the future.”
"Our CEO felt passionately that every customer call should be answered by a person — and not go to voicemail. With 8x8, that’s possible."
"8x8 allows us to be flexible and agile in business and means we can act immediately in the event of a new acquisition or merger."
"The X Series platform was designed with video front of mind, playing straight to our collaborative business model."
"Put simply, 8x8 has elevated how we communicate. We've now got a platform that truly reflects our brand and professionalism."
"Acer’s San Jose office moved, it worked out great because we didn’t have to move that old PBX. During the move, employees used their laptops and the 8x8 Desktop App for calls and chats. 8x8 made our office move a lot easier."
"I’m always looking for ways to save money and trim expenses. 8x8 is definitely saving me money. I save $1,200 a year on phone service alone."
"The SMS API was easily integrated into our platform, and we leveraged on the automated messages to help build the credibility and trust of our brand. It is a valuable investment into the future."
“That’s why I always recommend 8x8. Especially if you aren’t a technology company, if you don’t have someone to maintain and support a phone system, 8x8 is a great option. You don’t have to maintain 8x8, you just need an Internet connection and it works great for everyone.”
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